Senior User Experience Designer

Expedia Group • Seattle, WA

1d

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to team: The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company. We connect Travelers to new experiences, through trusted relationships. We use the power of Expedia Group brands to empower strategic partners to nurture and grow the existing relationship with their audience. Strategic Partnerships and Affiliates breadth of solutions which include cashback, travel offers, loyalty exchange, co-branded sites, Affiliate APIs and EG’s Affiliate Program, bring a partners’ audience onto EG sites, thereby increasing EG’s traffic and exposure. Strategic Partnerships & Affiliates (SPA) is one of Expedia Group’s fastest-growing businesses, powered by a start-up mindset, rapid experimentation, and a clear purpose: to build partnerships and products that meet travelers wherever they choose to discover and book travel. Operating at the intersection of B2B and B2C, SPA enables thousands of businesses and individuals to become successful travel entrepreneurs. In This Role, You Will Lead collaborative efforts to define and frame complex product concepts or needs with peer roles and generate multiple potential compelling solutions to advance the product direction. Negotiate for XDs priorities considering both long-term strategy and direction and contributes to building experience roadmaps for team. Contribute to the development of both business metrics and experience success metrics, promoting harmony and alignment between them. Analyze and synthesize complex research and test findings to identify novel insights, considering multiple sources of information before drawing conclusions. Appropriately weigh research and test findings against other data points (e.g., technical, business) to make informed design decisions and determine the right solution. Convincingly communicate vision and crisp narratives to a range of internal and external stakeholders, through effective visual storytelling. Partner effectively with a range of external Business, Product and Engineering stakeholders, collaborating on requirements, concepts and deliverables where appropriate. Thoughtfully leverage emergent agentic design and prototyping tools to streamline design processes without compromising quality. Envision and propose agentic tactics and features in your designs, to drive the prioritization of cross-functional investments in a modern user experience. Design user interactions that optimize user engagement, product performance, and business impact. Define simple, elegant, trustworthy experiences and hold the team accountable to a high quality bar. Collaborate strategically with developers to ensure seamless implementation and understand the nuance between hard tech-constraints and opportunities to challenge conventions. Comprehensively evaluate the system of connections and the library of tools and methodologies available to arrive at the optimal solution. Establish processes and facilitate rituals for both giving and receiving feedback within the XD group and across peer groups, and actively celebrate team successes. Work successfully through high levels of ambiguity.

Requirements

• Bachelors or Masters degree in User Experience Design, Human-Computer Interaction, or a related field; or equivalent professional experience.
• 8+ years of professional experience working in User Experience Design or a related professional field.
• Experience translating product requirements into design strategy and then acting on that strategy to deliver proposed design solutions which meet those requirements.
• Experience mapping customer journeys and leveraging user stories and personas to inform design strategy.
• Experience crafting design deliverables at various fidelities, including wireframes, mockups, and prototypes.
• Experience leveraging design systems and shared component libraries to ensure consistency and velocity.
• Experience thoughtfully leveraging emergent AI tools to streamline design processes without compromising quality.
• Experience collaborating with a range of diverse stakeholders across Product, Engineering, Marketing, Content and Research.
• Ability to work successfully through high levels of ambiguity.
• Strong attention to design and visual detail.
• Knowledge of current design tools and software.
• A portfolio showcasing design skills representative of your work at each stage of a product life cycle, from conception to release, that details the team, thought processes, successes, and pivots along the way.

Nice To Haves

• Experience working across multiple devices, webviews and browsers.
• Experience in designing for human diversity (internationalization, localization, accessibility, etc.)
• Experience designing for agentic platforms and tools.
• Experience working on strategic partnerships.
• Experience presenting to executive audiences.

Responsibilities

• Lead collaborative efforts to define and frame complex product concepts or needs with peer roles and generate multiple potential compelling solutions to advance the product direction.
• Negotiate for XDs priorities considering both long-term strategy and direction and contributes to building experience roadmaps for team.
• Contribute to the development of both business metrics and experience success metrics, promoting harmony and alignment between them.
• Analyze and synthesize complex research and test findings to identify novel insights, considering multiple sources of information before drawing conclusions.
• Appropriately weigh research and test findings against other data points (e.g., technical, business) to make informed design decisions and determine the right solution.
• Convincingly communicate vision and crisp narratives to a range of internal and external stakeholders, through effective visual storytelling.
• Partner effectively with a range of external Business, Product and Engineering stakeholders, collaborating on requirements, concepts and deliverables where appropriate.
• Thoughtfully leverage emergent agentic design and prototyping tools to streamline design processes without compromising quality.
• Envision and propose agentic tactics and features in your designs, to drive the prioritization of cross-functional investments in a modern user experience.
• Design user interactions that optimize user engagement, product performance, and business impact.
• Define simple, elegant, trustworthy experiences and hold the team accountable to a high quality bar.
• Collaborate strategically with developers to ensure seamless implementation and understand the nuance between hard tech-constraints and opportunities to challenge conventions.
• Comprehensively evaluate the system of connections and the library of tools and methodologies available to arrive at the optimal solution.
• Establish processes and facilitate rituals for both giving and receiving feedback within the XD group and across peer groups, and actively celebrate team successes.
• Work successfully through high levels of ambiguity.

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level