Senior Designer, User Experience

Comcast • Philadelphia, PA

1d

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Team Overview: The Customer Solutions group of Comcast Business is transforming how new and existing Small, Medium, Mid-Market, and Enterprise business customers interact with our digital tools and grow a long-lasting relationship with Comcast. The Comcast Business Customer Solutions Design & Research team collaborates closely with Sales, Product Management, Customer Experience, Content, Brand, Communications, and Development counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision. Position Description: As a Senior User Experience Designer on the Digital Customer Solutions UX team, you’re responsible for the design and delivery of new features for our customer-facing web apps. You will work on the logged-in customer experience, including tools for managing phone, cybersecurity, and internet solutions, as well as account management functions like user management, billing, and support. How you’ll succeed in this role: You’ll put a stellar customer experience at the forefront of every decision by designing digital experiences that meet both customer and business objectives. As part of that, you’ll deliver work ranging from concept to handoff, including detailed user flows, wireframes, high level content strategy, high-fidelity designs, and prototypes. You'll leverage your expertise in understanding customer needs, business goals, and technical bounds to create simple and intuitive designs, allowing customers to confidently complete their tasks. In this role, you will clearly and effectually present, explain and gain consensus on your recommendations across other design, product, and engineering teams. As an ideal candidate: Your experience will showcase outstanding user experience and intuitive design deliverables that focus on customer-facing, interactive, and complex flows. You'll be able to speak to how you collaborate with product managers, engineers, and other designers throughout the design process. A portfolio is required and should contain recent end-to-end website or web app UI and UX experience, including evidence of the work process established to achieve the end goals. Recent B2B experience, designing data visualizations, experience in the internet, networking, or cybersecurity product space are all pluses. You will demonstrate fluency in Figma.

Requirements

• Ability to work on multiple projects at once, demonstrating the agility needed to deliver on time and to standard.
• Ability to distill and organize large amounts of complex information into simple, usable application designs.
• Ability to learn complex subject matter to design effective flows for complex functions.
• Experience leading the design of navigation, interaction, and nomenclature systems.
• Proficiency with rapid prototyping tools and industry-standard design tools, including Figma.
• Familiarity with fundamentals of web and mobile operating systems.
• Excellent written and spoken communication skills (both technical and non-technical).
• Skilled in designing applications that achieve both user and business objectives.
• Regular, consistent, and punctual attendance.
• Must be able to work nights and weekends, with variable schedules as necessary.
• Bachelor's Degree
• 5-7 Years Relevant Work Experience

Nice To Haves

• Recent B2B experience
• designing data visualizations
• experience in the internet, networking, or cybersecurity product space

Responsibilities

• Lead brainstorming sessions with peers and stakeholders.
• Work autonomously as the sole designer or collaboratively with a team of other designers, while effectively collaborating with other functions.
• Develop user flows, site maps, wireframes, screen prototypes, and detailed design specifications for handoff to development partners.
• Design innovative interfaces that abide by established patterns and interaction conventions.
• Serve as a thought leader regarding usability and accessibility standards and principles.
• Collaborate closely with development partners to design scalable solutions for cross-platform capabilities.
• Collaborate closely with content strategy teams to tell a coherent story.
• Participate in project definition activities and cross-team exercises to outline and document project scopes.
• Initiate usability and/or A/B test studies and surveys, setting objectives, reviewing metrics and other test data, interpreting results, and reviewing findings with team members.
• Advocate for consistency, clarity, and ease of use for our customers.
• Demonstrate an ability to work around difficult design limitations.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level