DEPARTMENT SERVICES AIDE (Entry - Experienced) - Senior Transportation Dispatcher

City of Huntington Beach, CA•Huntington Beach, CA

58d

About The Position

The Department Services Aide - Senior Transportation Dispatcher position dispatches transportation services for older adults. The current vacancy is in the Community and Library Services Department Incumbent must be available to work a varied work schedule, including occasional weekends and holidays. Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 - June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS retired annuitants. This is a Part-Time position.

Requirements

Ability to handle multiple tasks
Strong computer skills
Excellent communication and interpersonal skills
Customer oriented
Flexibility
Enjoy working with an aging population and volunteers
Patience, tact and diplomacy in a highly demanding environment
Knowledge of: Transportation and customer service needs unique to older adults and families; standard office principles and procedures; personal computer and standard business software.
Ability to: Communicate effectively with older adults, families and professionals; work closely with staff in a team environment; maintain effective relationships with clients; assess and support clients' efforts in working towards the accomplishment of mutually agreed upon goals.
High school diploma or equivalent, with experience and/or education in social/human services, sociology, gerontology or other behavioral sciences.
Three years of experience working with older adults.
Possession of a valid California driver's license and an acceptable driving record are required at the time of appointment and throughout employment.
CPR/First Aid certificates must be obtained within three months of appointment.
Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program due to the performance of field duties that may require operation of a City vehicle.
Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

Nice To Haves

Fluency in Spanish preferred.

Responsibilities

Delivers demand responsive transportation services to ensure timely, efficient and safe customer service.
Dispatches staff and volunteer drivers who transport seniors to medical and non-medical appointments.
Assists the Transportation Coordinator in maintaining the database of senior clients; training volunteers and new employees; and providing clerical and telephone support
Promotes the observation of safe work practices at all times.
Investigates complaints, and completes necessary reports.
Performs related duties as assigned including record keeping, preparing periodic reports, scheduling for special events and assisting in outreach efforts.
Driving in a City vehicle will be required.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume