Senior Transitional Care Assistant

Visiting Nurse Service of New York d/b/a VNS Health • New York, NY

2d • $25 - $32

About The Position

As a Senior Transitional Care Assistant, you act as a navigator, educator and advocate, you will empower your clients with the knowledge and tools they need for seamless transitions of care. You’ll serve as a liaison between the client and the healthcare delivery team, while also providing administrative and customer service support.

Requirements

• Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs
• Associate’s degree in human services or a related field or the equivalent work experience, required
• Minimum of two years of customer service experience in the medical field (i.e., hospital, long term care, home care, medical office), required
• Ability to adapt to change and work in a team-based environment, required
• Strong follow up skills required, as well as the ability to manage multiple priorities, required
• Demonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients, required
• Must be organized and detail oriented
• Experience entering data, navigating, and retrieving information through computer systems, required

Nice To Haves

• Bachelor's degree in a human services or related field, preferred
• Proficient computer skills in Microsoft office, preferred
• Bilingual skills may be required, as determined by operational needs

Responsibilities

• Understands and discusses the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to other level of care setting.
• Works closely with the Care team to monitor and track client progress. Prepares detailed, accurate and timely documentation.
• Facilitates periodic case record reviews and case conferences with the Care team for assigned clients.
• Establishes and promotes an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies and other facility personnel.
• Documents all interaction with the interdisciplinary team in the EMR.
• Follows up with clients and maintains expected timeframes as per workflow.

Benefits

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched 401k retirement saving program
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement and CEU credits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees