Senior Transition Community Manager

Community Association Management•Durham, NC

About The Position

The Senior Transition Community Manager serves as the interim portfolio manager for newly onboarded full-service associations. This role ensures that every new community’s transition into management is seamless, issues are documented and resolved, and the association is fully stabilized before being assigned to its permanent Community Manager. The position also acts as a bridge between Operations, Accounting, Maintenance, Resident Services, and Compliance , ensuring communication and accountability across all departments during the transition period.

Requirements

PCAM, or CMCA & AMS designation strongly preferred.
5+ years of progressive experience in community association management with proven leadership capability.
Strong knowledge of association governance, contracts, and financial operations.
Exceptional communication and conflict-resolution skills.
High level of professionalism, diplomacy, and client empathy.
Ability to manage multiple complex projects simultaneously.
Comfortable with cross-functional collaboration and fast-paced environments.
Must be able to travel regionally to assigned communities (Charlotte or Durham region).

Responsibilities

Serve as the primary manager for new full-service associations during onboarding.
Conduct comprehensive reviews of governing documents, contracts, budgets, and prior management files.
Identify, document, and prioritize legacy issues (financial, maintenance, legal, or procedural).
Collaborate with department heads to resolve outstanding issues efficiently before handoff.
Prepare transition reports and client summaries for the assigned permanent Community Manager.
Establish early trust and communication with each Board, ensuring confidence in our management process.
Lead the initial Board and transition meetings, setting expectations for service, communication, and reporting.
Provide expert guidance on governance, budgeting, maintenance, and operations.
Deliver proactive updates and transparent reporting to Boards throughout onboarding.
Work closely with Operations, Accounting, Maintenance, Resident Services, and Compliance teams to ensure alignment.
Serve as a central point of coordination for transition activities, insurance claims, and vendor management.
Partner with Maintenance to expedite urgent repairs and improve quality control.
Liaise with insurance partners to streamline renewals and claims for new communities.
Collaborate with leadership on best practices for onboarding, transition documentation, and client handoff.
Partner with potential in-house counsel on legal and risk-related items during community onboarding.
Support the development of training materials for new Community Managers based on transition insights.