Senior Training Specialist - Field

GoHealth Urgent Care - UCSF Health•San Francisco, CA

About The Position

You’re more valuable than ever – And that’s just how we’ll make you feel. Job Summary The Senior Training Specialist – Field is a senior-level clinical educator responsible for driving market-level training strategy, provider readiness, and EMR leadership. Serving as a subject matter expert and trusted advisor to clinical and operational leaders, this role executes complex Go-Lives and leads advanced clinical education initiatives across multiple markets, with a specific focus on new market launches and joint ventures. The Senior Training Specialist designs facilitates and evaluates onboarding and continuous learning programs while partnering directly with Medical Directors and Market Leaders to ensure Epic proficiency and consistent standards of care. This position requires frequent travel, the ability to operate independently in complex environments, and the high level of clinical credibility necessary to influence senior stakeholders.

Requirements

High school diploma or equivalent.
Graduate from an accredited clinical program, including but not limited to:
Medical Assistant
EMT
Paramedic
Registered Nurse (RN)
Active, unrestricted clinical license in state of employment (as applicable to role)
Required certifications (e.g., BLS, NCCT, RMA, etc.)
Epic Credential Trainer (or ability to obtain within defined timeframe)
6+ years of progressive clinical experience in urgent care, emergency medicine, outpatient, or acute care settings
2+ years of formal clinical education, training, or precepting experience
This role is patient-facing, involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills
Advance understanding of clinical operations, workflows, and regulatory requirements.
Demonstrated ability to influence without authority at the market and executive level.
Strong facilitation skills with experience leading physician and provider-level forums.
Expertise in Epic workflows, clinical documentation standards, and optimization.
Ability to assess marker-specific needs and tailor training strategies accordingly.
High degree of autonomy, adaptability, and comfort operating in ambiguous environments.
ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
CUSTOMER SERVICE – Demonstrates a results oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.
DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change.
FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
INTERPERSONAL – Develops and maintains excellent working relationships within the People Team and other business departments. High integrity, credibility, confidence and character with demonstrated high moral and ethical behavior.
BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as a trusted, credible business partner; creates buy-in with customers.
PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above. Highly proficient in Microsoft Office, PowerPoint, the internet and high computer aptitude, including training/education system management.
WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.
TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.
RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with team members at all levels of the organization to promote team member satisfaction. Projects excellent customer relations in all interactions

Nice To Haves

Bachelor's degree in healthcare, nursing, education, or related field.
Experience supporting new joint ventures, acquisitions, or Go-Live events.
Prior experience working across multiple markets or regions.
Experience facilitating learning for providers, Medical Directors, and senior clinical leaders (e.g. advanced practice leads).

Responsibilities

Serve as a senior EMR training expert and advisor.
Mentor and coach Training Specialists I and II. - Identify training risks and implement mitigation strategies.
Own training strategy and execution for assigned markets. - Lead complex Go-Lives and new market launches end-to-end.
Partner with Market Presidents, Directors of Operations, and Clinical Leadership to assess readiness, identify risks, and recommend mitigation strategies that influence operational decisions.
Facilitate and lead Medical Director forums and provider education sessions, tailoring content to address market-specific needs and enterprise priorities.
Translate enterprise clinical initiatives into actionable education programs, ensuring alignment with evidence-based practice and regulatory standards.
Act as a trusted advisor to Medical Directors and providers, providing consultative guidance on clinical workflows, Epic optimization, and compliance requirements.
Function as an Epic Credentialed Trainer, designing and delivering advanced EMR training aligned with GoHealth workflows and documentation standards; advise on system enhancements.
Collaborate with EMR Training and Clinical Learning teams to refine system-based education and propose enterprise-level improvements based on market feedback.
Design and deliver advanced onboarding and upskilling programs for clinical roles (MAs, RNs, Radiologic Technologists) and providers, adapting strategies to market complexity.
Lead culture orientation and clinical readiness programs for new markets, ensuring consistency and operational alignment.
Analyze training effectiveness using competency validation, assessments, and market feedback, preparing insights and recommendations for enterprise learning strategy.
Identify trends and gaps across markets, influencing enterprise-level education initiatives and continuous improvement efforts.
Provide oversight and validation of Training Coaches/Learning Coaches, mentoring and guiding their development to ensure quality and consistency.
Serve as a mentor and escalation resource for complex clinical or training issues, supporting succession planning and capability building within the learning function.