Senior Training Coordinator, Facilities

The University of Texas at Austin•Austin, UT

4d•Onsite

About The Position

This position will coordinate operational training and professional development for the facilities unit within University Housing and Dining (UHD). As part of the UHD Human Resources team, this role will support the overall goals for training and professional development for UHD, by focusing on the unique needs and priorities within Facilities, which includes both maintenance and building services (housekeeping) teams. In collaboration with Facilities leaders, this role will work to create and deliver learning opportunities for staff in alignment with established priorities and vision and will foster a welcoming and supportive new employee experience.

Requirements

Bachelor’s degree in a related field.
At least 8 years of experience developing and conducting training programs.
Use of training equipment in the area being taught.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

2 or more years of experience providing training for facilities staff, including maintenance, housekeeping, or similar trades.
Experience working in facilities, maintenance, housekeeper or similar trade.
Experience working with higher education facilities staff, public sector facilities staff and/or experience working with facilities staff in a 24/7 residential operation.
Experience leading and developing others in the creation and/or facilitation of training.
Experience facilitating learning through multiple modalities, such as instructor-led workshops, presentations, micro-learning and/or on-the-job training.
Experience designing materials to support learning, such as workbooks, quick reference guides, videos, and/or e-learning modules.
Experience analyzing training components to evaluate effectiveness and drive data-informed decisions.
Familiarity with adult learning theory and effective training practices.
Bilingual in English/Spanish.
Ability to analyze input from stakeholders to understand training needs and priorities.
Ability to provide creative learning-based solutions to support operational needs.
Ability to communicate effectively and tailor the message and medium to the audience.
Ability to design and facilitate activities to engage learners.

Responsibilities

Contribute to the design of Facilities staff training curricula.
Coordinate the development of training programs to achieve specified learning outcomes, including training for new staff, ongoing training for existing staff, and training in response to emerging needs.
Collaborate with appropriate subject matter experts (SMEs), incl. Facilities managers and supervisors, to design learning opportunities based in competency theory, deliver training using effective modalities, and create training materials to support operational needs.
Collaborate with Facilities staff tasked with providing training in their teams. Provide train-the-trainer guidance and ensure consistency and quality of programs produced by these functional trainers.
Collaborate with other UHD Trainers to share resources and expertise when training needs converge across units. Coordinate and communicate with internal and external facilitators. Facilitate training on various topics.
Establish working relationships with Facilities leadership and supervisory staff to understand the needs, priorities and vision for operational training, new employee experience, and professional development in Facilities. Work with supervisors at all levels to identify skills or knowledge gaps and understand desired learning outcomes. In close collaboration with relevant stakeholders, develop and refine a strategy for operational training and ongoing development for Facilities staff.
Evaluate, analyze and report on training and onboarding programs’ effectiveness and return on investment. Provide data-informed recommendations for innovation and changes based on this assessment. Ensure alignment with priorities and vision set by Facilities leadership and overall strategy for training at UHD.
Serve as point person to support the ongoing career development needs for Facilities employees. In partnership with Facilities leadership and UHD HR, develop solutions to address career development priorities including leadership development, competencies, and up-skilling to adapt to changes in the profession or technology. Collaborate with other UHD Training team members to identify where cross-functional development needs converge and to share expertise and maximize resources. Amplify existing opportunities, source and evaluate external resources, and collaborate with appropriate experts to create and deliver professional development content. Provide input to ensure professional development resources and opportunities are allocated in alignment with the vision established by Facilities and UHD leadership.
In alignment with the vision and priorities of Facilities leadership, design and maintain a new employee protocol to supplement existing UHD-wide onboarding and orientation. Standardize procedures to ensure new employees have the information and resources they need, the opportunity to engage with key colleagues, and are effectively welcomed into their new teams. Create resources including checklists and provide guidance to supervisors on the expectations for bringing on a new employee to ensure consistency in the new employee experience. Customize onboarding protocol to fit the needs of employees at all levels and in various roles. Collect feedback on the onboarding experience to inform changes to the protocol.
Lead in the planning and execution of Facilities training events in collaboration with relevant UHD teams and following established event planning protocol. Schedule meetings, book rooms, and arrange catering. Prepare supplies and materials; set up and break down rooms. Track attendance at trainings and events. Maintain training records using the UT learning management system (UTLearn): create events and sessions, record attendance, and generate reports.
Support the HR team as a backup during peak periods with a priority of helping support facilities needs. Participate in Facilities, HR, and UHD-wide planning efforts, committees and meetings. Other related duties as assigned.