Senior Teller - Tehachapi

Bank of the Sierra

7h•Onsite

About The Position

The Senior Teller is responsible for performing a wide range of routine banking tasks, including processing deposits, withdrawals, transfers, and loan payments. This role involves maintaining and balancing a cash drawer daily, handling ATM and night drop deposits, and managing cash shipments. The Senior Teller will also input and approve outgoing wires, complete daily account callbacks, and prepare merchant change orders. A key aspect of the position is providing exceptional customer service, building customer relationships, and resolving banking issues. Furthermore, the Senior Teller is expected to coach, mentor, and develop less experienced Tellers, support branch leadership in operational excellence, and ensure compliance with all bank policies, procedures, and regulatory obligations, including fraud prevention and risk management.

Requirements

Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees
Advanced written and verbal communication skills for maintaining good relationships with customers and addressing concerns promptly to increase customer satisfaction
Problem-solving skills for identifying and addressing customer concerns
Detail-oriented, high degree of accuracy
Multitasking skills for handling multiple clients and their accounts
Excellent computer skills in order to use online programs to manage accounts and records
High school diploma or GED equivalent required
Two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions

Responsibilities

Perform routine tasks, including making deposits, withdrawals, transfers, cash advances, receiving loan payments, cashing checks, issuing savings withdrawals, stop payments, and recording night and mail deposits
Places holds on accounts for a new account, large deposit, or an exception item
Maintain and balance a cash drawer daily by accounting for cash assigned, received, and disbursed. Turn in excess cash and mutilated currency to vault
Input outgoing domestic and foreign wires. Has the ability to approve outgoing wires through dual control
Complete new account/maintenance, safe deposit entry callback daily
Review ATM Deposits daily for accuracy and fraud. Balance ATM weekly and pull cash ATM deposits
Pull Night Drop deposits daily in dual control and record deposits on the log. Review deposits posted to the account
Orders daily supply of cash counts, incoming cash shipment, and prepares outgoing cash shipments
Prepare merchant change orders
Assist in opening new accounts as a backup
Balance’s vault and ATM drawers daily
Completes a daily cash recap to ensure the branch is in balance and notes any teller outages
Completes Monthly Branch Certifications
Provide Medallion Stamp services to customers
May assist in reviewing daily operational reports including NSF review, Unposted Items, Stop Suspect, Pending Closed Accounts, ACH returns, new stops/hold, and chargeback items
Review Branch GL accounts for balances
Review reports from the teller processing system
Engage with customers to develop a positive customer experience
Provide exceptional customer service, accurately and efficiently processing customer transactions
Build relationships with customers, anticipate their needs and educate and demonstrate to customers how to utilize the various customer preference options
Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business
Coach, mentor, and develop less experienced Tellers and support branch leadership in maintaining a strong operational environment
Adhere to all Bank of the Sierra policies and procedures; ensure fair treatment of customers and regulatory obligations
Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state, and local laws
Comply and stay up to date with applicable laws and regulations through compliance online training
Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
Participates in qualifying CRA activities
Other duties as assigned