Senior Teller

United Nations Federal Credit Union • New York, NY

12d • Onsite

About The Position

Under general supervision, apply service principles to all interactions, process all member transactions while maintaining confidentiality, handle foreign currency transactions, and ensure the safekeeping of cash, foreign currencies and checks in compliance with regulations. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct. This position is onsite. NYC Salary Range - $51,500 - $53,500 annually; compensation is commensurate to geographic location.

Requirements

• High school diploma or equivalent required
• Minimum of 2-3 years of teller or branch operations experience, including cash handling
• Demonstrated experience delivering high-quality member or customer service
• Working knowledge of financial branch procedures and teller operations
• Strong computer skills, including proficiency in Microsoft Office, with excellent organizational, verbal, and written communication skills

Nice To Haves

• Bilingual in Spanish or French

Responsibilities

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Deliver a memorable member experience by consistently applying the service excellence model at every interaction.
• Accurately process a wide range of member transactions—including deposits, withdrawals, transfers, checks, loan payments, money orders, and foreign currency—while maintaining confidentiality and ensuring cash security in accordance with credit union procedures.
• Manage cash operations by replenishing ATMs, TCRs, and coin machines; reconciling daily transactions; completing end-of-day balancing; and maintaining vault security as primary vault custodian.
• Stay current on regulatory changes, UNFCU products, procedures, and technology to ensure ongoing compliance and operational excellence.
• Provide leadership and operational support by authorizing overrides and official checks within limits, training and coaching teller staff, overseeing the teller line, partnering with branch leadership, and performing additional duties as assigned.
• Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including: - Maintain awareness of and report suspicious activity - Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs) - Complete annual BSA/AML/OFAC training - Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees