Senior Telecomm Engineer - Waterford

Virginia Credit Union•Midlothian, VA

About The Position

PRIMARY FUNCTION: This position is responsible for monitoring, managing, deploying and maintaining VACU’s enterprise voice infrastructure. Areas of responsibility include but are not limited to: software/hardware installation and support of PBX/voice systems, phones, peripherals, voice mail, call accounting, call management, enterprise voice connectivity, as well as the provisioning and maintenance of voice/data circuits of various media types. Business units throughout the organization rely on the expertise of this position to make decisions on new systems and business processes to better serve our members.

Requirements

Requires advanced knowledge of the following AVAYA Aura products. AVAYA Aura Communication Manager (PBX) AVAYA Aura Application Enablement Services (AES) AVAYA Aura Experience Portal (AEP) AVAYA Aura Callback Assist (CBA) AVAYA Aura System Manager AVAYA Aura Session Manager AVAYA Call Management System (CMS) AVAYA Messaging (IX Messaging) DR and Failover capabilities for all the above systems
Requires advanced knowledge of the following technologies Session Border Controllers Session Information Protocol (SIP) SIP Trunking VeraSmart CDR reporting
Requires general knowledge of the following technologies or concepts UCaaS and CCaaS solutions Protocols VoIP SIP TCP/IP SNMP TFTP SSH FTP SFTP Networking Concepts VLAN segmentation Physical wiring and structured cabling Security Concepts Systems patching Device hardening Security fundamentals and best practices Mandatory use of unique and complex passwords/passphrases for all accounts
College degree or equivalent work experience in the Telecommunications field.
Significant experience required that demonstrates proficiency with the design and configuration of voice and data network equipment
Experience with call center environments
Experience with the technologies listed in the Knowledge section above and professional level proficiency with the following technologies Avaya Communication Manager Avaya family of PBX, voice servers, and media gateways Call routing Efficient vector design
Good interpersonal skills
Strong troubleshooting and analytical skills are required
Identify and remedy weaknesses in the environment
Strong organizational skills required
Self-motivated
Forward thinking
Critical Thinking
Ability to identify unnecessary complexities and propose simplified solutions
Ability to complete projects on time including the necessary documentation
Ability to communicate effectively with all levels of employees/management
This job requires the ability to sit for long periods of time.
This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

Responsibilities

Proactively look for ways to utilize new or existing technology to create efficiencies for consumers of the phone system resources and peripheral systems
Communicate with IT and outside business units to learn of their future needs and technology roadmaps so architectural decisions and capacity planning (systems and licensing) can be forward thinking
Create and preserve a culture of intentional knowledge transfer through conversation, workshops, and written procedures such as Technology Recovery Plans (TRP), Disaster Recovery (DR) documentation, systems failover documentation, and architectural drawings
Create and/or assist with the creation of formal technology roadmaps for all telecom and related systems. Ensure that the telecom roadmap aligns with other technical roadmaps of the credit union
Independently conduct studies for projects, develop solution proposals, evaluate vendor products and make recommendations for new technologies and/or the expansion of existing technologies
Provide technical expertise to business units for evaluating new systems and processes
Support the enterprise AVAYA voice network and ancillary systems such as voicemail, call accounting, call recording, call back, e911, and auto dialer systems
Perform complex vector implementations and changes
Engineer efficient voice traffic flow for all PBXs, ACDs and remote sites
Investigate cost savings through intelligent call routing
Perform equipment upgrades and installations as requested or required (hardware and software)
Develop and document processes and procedures for installation, disaster recovery, configuration and maintenance of all VACU network and telecom systems/equipment
Ensure all systems are backed up on a regular frequency to an alternate data center
Work to resolve initial and/or escalated work tickets for potential change requests, issues, or outages
Analyze and troubleshoot telecommunications issues to resolve outages in a timely manner and minimize impact to the company and its respective business units.
Develop and update business resumption plans and test (annually) for the network and telecommunications systems
Ensure VACU is in compliance with licensing and support agreements
Understand and support VACU’s brand, applying the brand to all work efforts
Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies
Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security
Report all Risk Management Policy violations in accordance with policy
Other duties may be required and assigned by the supervisor