Senior TechOps Engineer

NetBox Labs

14d

About The Position

NetBox Labs is hiring a TechOps Engineer whose primary mission is to drive a better customer experience across NetBox Labs products. This role sits within Customer Success and focuses on eliminating friction that impacts customer’s most: complex escalations, plugin ecosystem risk, and upgrade/compatibility predictability. You’ll act as a technical owner for the moments that matter, when customers hit blockers, when upgrades are risky, and when plugins/integrations create uncertainty. You’ll partner closely with Support, Customer Success Managers, Product, and Engineering to resolve issues quickly, prevent repeats, and ship improvements that make the product easier to adopt and operate at scale.

Requirements

Demonstrated experience improving customer experience in a technical, customer-facing role (TechOps, Solutions/Implementation, Support escalation, SRE/DevOps with customer interface).
Strong familiarity with NetBox and its ecosystem (APIs, upgrades, extension/plugin landscape).
Proficiency in Python, and working knowledge of Django sufficient for debugging, issue triage, and effective collaboration with engineers.
Proficiency in SQL, and working knowledge of Postgres.
Solid Linux system administration skills (services, logs, permissions, packaging, networking fundamentals).
Excellent incident prioritization and leadership skills: calm triage, clear comms, root-cause thinking, and cross-functional coordination.
Strong technical writing: can produce customer-ready guidance and internal runbooks.