Senior Technology Solutions Specialist
About The Position
Grow Early Learning is seeking a Senior Technology Solutions Specialist to provide second-level technical support for our service desk while also participating in and leading technology projects that advance the organization’s mission. This role helps ensure the Technology Solutions (TS) Department delivers high-quality support and services for internal users. In this role, you will: Develop and maintain Power Platform applications, workflows, automations, and reporting. Partner with stakeholders to design Power Platform solutions that improve efficiency and simplify daily operations. Serve as a primary technology lead on the TS service desk and help strengthen a responsive service desk environment. Oversee user account automation and provide end-user support for computing issues. Review support requests in the enterprise service desk solution and recommend improvements. Support planning, design, and implementation of transformational initiatives to improve staff/client experience. Prepare and deliver training on devices and applications; create user guides and training materials. Stay current on relevant technology developments and best practices.
Requirements
- Bachelor’s degree in Information Technology (or related field) plus experience executing technical support in a fast-paced environment.
- Strong analytical and problem-solving skills; hands-on ownership of a responsive service desk.
- Ability to listen, collaborate, and develop solutions aligned to stakeholder needs.
- Knowledge of Microsoft Power Platform, SQL querying, and reporting language.
- Excellent communication skills and comfort working with diverse populations.
- Demonstrated innovation, creativity, insight, and sound judgment as daily expectations.
- Typical office environment; frequent travel required.
Nice To Haves
- Master’s degree in Information Technology (or related field) and experience in an enterprise role.
Responsibilities
- Develop and maintain Power Platform applications, workflows, automations, and reporting.
- Partner with stakeholders to design Power Platform solutions that improve efficiency and simplify daily operations.
- Serve as a primary technology lead on the TS service desk and help strengthen a responsive service desk environment.
- Oversee user account automation and provide end-user support for computing issues.
- Review support requests in the enterprise service desk solution and recommend improvements.
- Support planning, design, and implementation of transformational initiatives to improve staff/client experience.
- Prepare and deliver training on devices and applications; create user guides and training materials.
- Stay current on relevant technology developments and best practices.
Benefits
- Individualized professional development plans and opportunities for growth
- Medical, Dental & Vision insurance
- Life and Disability insurance
- 403(b)-retirement savings account
- Flexible Spending Plans
- 16 Paid Holidays
- Sick & Leave Time
- Consideration for Public Service Loan Forgiveness Programs
- Employee Assistant Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
