Technology Solutions

Pearson • Durham, NC

1d

About The Position

We are seeking a Salesforce Business Analyst that will serve as the connective tissue between our US business stakeholders and a globally distributed Salesforce engineering team. This role will be the first line of communication for business stakeholders, and the last checkpoint before work reaches the engineering team. The ideal candidate is an organized, process-driven communicator with Salesforce knowledge and the instincts of a delivery-focused Agile practitioner. What you will do Own backlog and ticket management across Azure DevOps (ADO), Jira, and ServiceNow — ensuring all tickets are created, prioritized, updated, and closed with accuracy and within defined SLAs. Enforce ticket hygiene standards and maintain a single source of truth for work status accessible to both US and IST team members. Partner with US business stakeholders across Sales, Operations, Marketing, and Product to elicit, document, and validate requirements. Translate business needs into well-structured, acceptance-criteria-rich user stories that the engineering team can execute without ambiguity. Facilitate Agile ceremonies, including backlog refinement, sprint planning, standups, and retrospectives, in a way that maximizes team focus. Serve as the primary communication bridge; producing documentation, standup summaries, and handoff notes that keep both regions aligned. Build strong relationships with stakeholders across product, engineering, sales, and operations, providing regular sprint summaries and roadmap visibility. Proactively surface blockers and dependencies before they impact delivery timelines

Requirements

• Salesforce platform experience : hands-on background with Salesforce CRM in an analyst, admin, or product owner capacity.
• Agile delivery : demonstrated experience facilitating sprint ceremonies and working within scrum or kanban frameworks.
• Work management tools : proficiency managing backlogs and tickets in Azure DevOps (ADO), Jira, and/or ServiceNow.
• User story development : proven ability to write high-quality Agile user stories with clear, testable acceptance criteria.
• Cross- timezone collaboration : experience working effectively with globally distributed teams, particularly US/India models.
• Stakeholder communication : strong written and verbal skills with the ability to tailor messaging to technical and non-technical audiences.
• Process design : ability to document and standardize workflows that scale across time zones and team structures.

Nice To Haves

• Salesforce Administrator or Business Analyst certification (ADM-201, SFBA, or equivalent).
• Scrum Master certification (CSM or PSM).
• Familiarity with Salesforce integrations.
• Experience with AI or automation tools applied to workflow improvement.

Responsibilities

• Own backlog and ticket management across Azure DevOps (ADO), Jira, and ServiceNow — ensuring all tickets are created, prioritized, updated, and closed with accuracy and within defined SLAs.
• Enforce ticket hygiene standards and maintain a single source of truth for work status accessible to both US and IST team members.
• Partner with US business stakeholders across Sales, Operations, Marketing, and Product to elicit, document, and validate requirements.
• Translate business needs into well-structured, acceptance-criteria-rich user stories that the engineering team can execute without ambiguity.
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, standups, and retrospectives, in a way that maximizes team focus.
• Serve as the primary communication bridge; producing documentation, standup summaries, and handoff notes that keep both regions aligned.
• Build strong relationships with stakeholders across product, engineering, sales, and operations, providing regular sprint summaries and roadmap visibility.
• Proactively surface blockers and dependencies before they impact delivery timelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed