Senior Technology Business Systems Analyst - Supply Chain

Dutch Bros Coffee•Phoenix, AZ

2d•Onsite

About The Position

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview: Dutch Bros isn't just about coffee; it's about building a legendary brand with an amazing customer experience. We are growing as a company, and our Technology department is scaling with it. We are seeking a highly organized and analytical Sr. Technology Business Systems Analyst - Supply Chain to help us run the "Business of Technology." This role is pivotal in providing systems and business-process leadership for our Supply Chain operations, as well as program administration to ensure our Technology department supports these objectives. The ideal candidate is an excellent communicator with a high attention to detail, has experience working with Supply Chain technologies and operations, and demonstrates leadership in support of our business objectives while collaborating with Supply Chain and Technology departments.

Requirements

5–7+ years of experience in a Business Analyst role working directly with supply chain systems and technologies, business processes, or a similar analytics role.
Experience with supply chain operations: warehouse operations management, inventory logistics planning and management, demand forecasting, inventory optimization, and capacity planning.
Familiarity integrating supply chain applications with back-office enterprise systems (ERP) and front-end order-taking technologies (e.g., Shopify).
Experience supporting data integration from supply chain systems to reporting databases and data-lake technologies.
Strong analytical capabilities, with experience developing and maintaining performance dashboards and KPIs to drive improvement and operational excellence.
Experience in project administration, including cross-departmental coordination, planning, and execution tracking.
Familiarity with vendor and supplier management, including performance monitoring, contract alignment, and relationship management.
A true “Get It Done” mindset — self-motivated, solutions-oriented, and driven to remove obstacles and deliver measurable results.
Bachelor’s degree in Supply Chain Management (Technologies), Operations, Business Administration, or a related field required.
Supply Chain / Warehouse / Inventory operations technologies
Data and Operational Analytics
Enjoys critical and innovative problem-solving
Curious to learn and evaluate new systems and technologies
Excellent collaborative skills with team members and external departments
Excellent communicator
Highly organized with the ability to be detail-oriented
Project coordination and management
Stakeholder management
Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
Must be able to collaborate in-person with occasional impromptu in-person meetings
Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.
Must be able to occasionally move or lift office items up to 25 pounds
Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Nice To Haves

Experience administering, optimizing, and improving B2B or B2C front-end technologies that integrate with supply chain (strongly preferred: Shopify administration).
Strongly preferred: Experience/familiarity with manufacturing system production operations, including ERP (e.g., Microsoft D365 preferred) and MES systems.
Strongly preferred: Experience with supply chain in food service operations.

Responsibilities

Maintains the stability, security, and scalability of Supply Chain systems and related technologies.
Analyzes and presents budget and operational performance metrics to Supply Chain leadership, identifying optimization opportunities.
Works closely with Finance and Supply Chain leaders on annual project and initiative planning, execution, and tracking of operational spend (OpEx vs. CapEx).
Prioritizes initiatives based on value realization and service improvements, risk mitigation, and total cost of ownership (TCO).
Deliver baseline assessment of current Supply Chain operational reporting.
Develops, manages, and maintains dashboards that track key Technology performance metrics (e.g., system uptime, help desk SLAs, project delivery).
Define target-state maturity levels for key reporting capabilities.
Achieve measurable improvement in data accuracy and reporting timeliness for executive review.
Identify opportunities for Technology improvements to benefit Supply Chain Operations.
Support in capabilities roadmap development and prioritization.
Collaborate with stakeholders to define test plans, conduct user acceptance testing, and gather feedback to refine product features and ensure high-quality deliverables.