Senior Technology Business Analyst - Defined Benefits Administration

Conduent

2d • $85,000 - $100,000 • Remote

About The Position

The Senior Technology Business Analyst partners closely with business stakeholders and technology teams to analyze requirements, improve processes, and deliver technology solutions within a Defined Benefits administration environment. This role goes beyond traditional analysis, requiring strong technical acumen, the ability to debug system issues, and the capability to build and enhance functionality within established systems. The position serves as a key liaison between business users, operations teams, and developers to ensure solutions are accurate, compliant, and aligned with business objectives.

Requirements

• 5+ years of experience as a Business Analyst in a technology-driven environment, with significant exposure to complex systems.
• Demonstrated experience supporting defined benefit pension plans, retirement systems, or benefits administration platforms.
• Strong understanding of the software development lifecycle (SDLC).
• Hands-on Visual Basic programming experience, with the ability to read, debug, and build system logic.
• Proven ability to debug production and pre-production issues by analyzing requirements, plan provisions, configuration, and code behavior.
• Working knowledge of XML, including its use in data exchanges, integrations, and web-based debugging or development.
• Ability to translate complex business, operational, and regulatory requirements into clear technical documentation and executable solutions.
• Experience using requirements management and collaboration tools such as JIRA, and Microsoft TFS.
• Strong written and verbal communication skills, with the ability to work effectively across business, operations, and technical teams.
• Must have the ability to translate technical concepts, system logic, and code into clear, plain-language explanations for business and client stakeholders.

Nice To Haves

• Direct experience working with client contacts who own the plan administration.
• Experience in environments with high regulatory, accuracy, and audit requirements.
• Experience in Excel spreadsheet modeling, macro programming, and building custom automated solutions for manual processes.

Responsibilities

• Analyze business processes, systems, and workflows within defined benefits administration platforms to identify gaps, risks, and improvement opportunities.
• Gather, review, and validate business, functional, and technical requirements, ensuring alignment with system functionality and end user experience.
• Translate complex business and plan rules into detailed, actionable specifications that can be implemented or enhanced within the system.
• Actively debug system behavior by comparing requirements, plan rules, configuration, and code logic to identify root causes of issues and discrepancies.
• Develop and enhance system functionality using Visual Basic, including maintenance of existing logic and creation of new features to support plan administration, calculations, and processing.
• Utilize XML to analyze data exchanges, troubleshoot integrations, and support web-based debugging or development activities.
• Collaborate closely with business stakeholders, operations teams, developers, QA, and project managers throughout the full delivery lifecycle.
• Support system testing, user acceptance testing (UAT), and production implementations, ensuring results align with documented requirements and plan design.
• Maintain accurate and comprehensive documentation, including technical requirements, process flows, technical logic, and migration documentation.
• Communicate status, risks, dependencies, and technical issues clearly to both business and technology audiences.

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees