Senior Technical Writer

SoundHound AI

17h•Remote

About The Position

THE OPPORTUNITY The Senior Technical Writer must speak and write fluent British/American English because that’s the standard used in our documentation. The person needs to be self-motivated. The role needs to have experience working with time-starved subject matter experts to get information. WHAT YOU'LL DO Content Creation & Management Create, maintain, and update comprehensive technical documentation including user guides, API documentation, process workflows, and troubleshooting guides Develop documentation for multiple audiences: end-users, system administrators, developers, and support teams Translate complex technical concepts into clear, accessible content for non-technical stakeholders Design and implement documentation standards, style guides, and governance processes Manage the complete documentation lifecycle from planning through publication and maintenance Stakeholder Collaboration Partner with cross-functional teams including developers, product managers, customer support, and subject matter experts Conduct interviews with time-constrained SMEs to extract technical knowledge and requirements Facilitate documentation reviews and gather feedback from internal teams and end-users Work closely with development teams in Agile environments to document new features and system changes User Experience & Design Apply UX principles to create intuitive, user-friendly documentation experiences Design information architecture and navigation systems for optimal content discoverability Create visual aids including diagrams, flowcharts, screenshots, and process maps Analyze user feedback and documentation metrics to continuously improve content quality and usability Project & Process Management Plan, prioritize, and manage multiple documentation projects simultaneously within tight deadlines Coordinate documentation efforts across teams and ensure alignment with product releases Establish and maintain documentation workflows and version control processes Track documentation KPIs and report on content performance and user engagement

Requirements

Strong understanding of IT concepts, software applications, and cloud services
Familiarity with IT service management (ITSM) frameworks, such as ITIL
Familiarity with IT operations and tools like Freshdesk, ServiceNow
Experience with at least basic software programming concepts, languages, and tools.
Willingness to learn new technologies and tools as the industry evolves
Excellent written communication skills with a focus on clarity and conciseness
Ability to tailor documentation to different audiences (end-users, administrators, developers)
Proficiency in gathering and synthesizing information from various sources
Ability to interview time-starved subject matter experts (SMEs) to extract information
Strong problem-solving abilities to understand complex systems and workflows
Capability to analyze user feedback and metrics to improve documentation quality
Skills in creating diagrams, flowcharts, and other visual aids to enhance understanding
Familiarity with training tools and learning patterns
Attention to detail for proofreading and editing documentation for accuracy and consistency
Ability to develop and follow documentation standards and style guides
Flexibility to adapt documentation strategies based on project needs and feedback
Ability to work collaboratively with cross-functional teams, including developers, product managers, and customer support
Strong interpersonal skills to facilitate communication among team members
Fluent writing and speaking in British/American English
Experience in planning, prioritizing, and managing documentation projects
Ability to work effectively within deadlines and handle multiple projects simultaneously
Experience with technical writing tools (e.g., MadCap Flare, Adobe RoboHelp, Confluence)
Familiarity with version control systems (e.g., Git) for collaborative documentation
Understanding of content management systems (CMS) for organizing and publishing documentation
Ability to manage documentation lifecycle and updates
Understanding of UX principles to create user-friendly documentation
Skills in creating intuitive navigation and layout in documentation
Familiarity with graphic design tools (e.g., Snagit, Visio)
Familiarity with Jira and Productboard

Responsibilities

Create, maintain, and update comprehensive technical documentation including user guides, API documentation, process workflows, and troubleshooting guides
Develop documentation for multiple audiences: end-users, system administrators, developers, and support teams
Translate complex technical concepts into clear, accessible content for non-technical stakeholders
Design and implement documentation standards, style guides, and governance processes
Manage the complete documentation lifecycle from planning through publication and maintenance
Partner with cross-functional teams including developers, product managers, customer support, and subject matter experts
Conduct interviews with time-constrained SMEs to extract technical knowledge and requirements
Facilitate documentation reviews and gather feedback from internal teams and end-users
Work closely with development teams in Agile environments to document new features and system changes
Apply UX principles to create intuitive, user-friendly documentation experiences
Design information architecture and navigation systems for optimal content discoverability
Create visual aids including diagrams, flowcharts, screenshots, and process maps
Analyze user feedback and documentation metrics to continuously improve content quality and usability
Plan, prioritize, and manage multiple documentation projects simultaneously within tight deadlines
Coordinate documentation efforts across teams and ensure alignment with product releases
Establish and maintain documentation workflows and version control processes
Track documentation KPIs and report on content performance and user engagement