Senior Technical Writer

Redpanda Data

3d•$127,000 - $172,000•Remote

About The Position

We are building our documentation team and are looking for a Technical Writer to help lead the end-to-end vision, strategy, and implementation of Redpanda products. Reporting to the Technical Writing Manager, you will document multiple functional areas of Redpanda products, including all aspects of security, the Agentic Data Plan, Kubernetes, and automated reference content. You are a tools “guru” who will assist with the documentation tool chain and web site management. You will advocate for the user experience of our products, spearhead a user-centric approach, and help lead product strategy. You will be a foundational member of the documentation team, helping to build processes, and drive strategy. This is an opportunity to work closely with product and engineering leadership and teams at a fast-growing, well-funded startup.

Requirements

4+ years of experience writing technical documentation for an external developer audience
Familiarity with basic software security fundamentals
Ability to distill complex technical concepts into clear, comprehensive, developer-focused documentation
Experience working with LLMs as both a writer and a user
Recent experience working in a docs-as-code environment
Understand and have worked on Git, open-source development, Asciidoc/Antora, front-end web development
Experience working with open source technologies and communities
Read and code in languages such as Java, golang or Python, and YAML–familiarity with data streaming and/or Apache Kafka a plus
Excellent information architecture and information design skills
Familiar working with Apache Kafka® (event streaming), databases, or distributed systems
Rabid desire to help our customers get the information they need quickly and easily
Excellent writing, editing, and verbal communication skills

Responsibilities

Collaborate with engineering teams to discuss technologies and workflows, and create top-notch documentation
Write, format, and edit content, including security configurations, cluster configuration, and Redpanda Cloud content
Leverage AI tools such as Claude Code, CodeRabbit, and Copilot to work more efficiently
Contribute to web content design–a content design background is a plus
Facilitate knowledge sharing throughout our engineering, product management, and design teams and help produce accurate, well-written communications
Partner with content specialists to define documentation standards and best practices
Participate in assessing and proposing software and methods to continuously improve our documentation processes
Write and revise content/test features with the customer experience as the primary driver
Engage in community discussions with OSS, prospective, and paying customers
Be part of a diverse remote distributed team