Senior Technical Writer

Relay • Boston, MA

21h • $135,000 - $165,000

About The Position

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
We’re looking for a Senior Technical Writer to join our fast-growing Product Marketing team. In this role, you’ll sit at the intersection of marketing, product, and product design—owning the in-product voice and ensuring the customer experience is clear, consistent, and aligned with our messaging and positioning. Your work will directly influence how customers understand, adopt, and get value from Relay’s products.
This is an ideal role for a technical writer who is strategic, customer-obsessed, and motivated by impact. You’ll partner closely with Product Design to shape in-product experiences, with Product Marketing to translate value propositions into clear user-facing language, and with customers directly to ensure our product speaks in their voice. Your goal is to remove friction, accelerate onboarding, and drive product usage through exceptional in-product communication.
To start, you’ll audit and refine copy across our product lines—building a consistent, scalable voice and system for how Relay communicates in-product. Over time, you’ll establish standards, frameworks, and processes that improve clarity, drive adoption, and support multi-product growth.
Applicants must be located in the Greater Boston Area.

Requirements

• You have 5+ years of experience in technical writing, UX writing, or content design, preferably in a B2B or fintech environment
• You have a strong portfolio of in-product writing that demonstrates clarity, simplicity, and impact on the user experience
• You think strategically about language—not just what to say, but how it drives behavior, adoption, and understanding
• You’re a customer champion—you engage deeply with customers and translate insights into messaging and positioning that resonates
• You are highly collaborative and influence product and design decisions through clear reasoning and strong communication
• You take pride in being a trusted voice of the customer when they’re not in the room
• You have exceptional project management skills and can lead and influence cross-functional stakeholders to act with urgency and meet objectives and deadlines
• You’re metrics-driven—you define KPIs, establish reporting requirements, and partner with the Data team to track progress through high-quality reporting
• You excel in fast-paced environments, have a bias for action, and demonstrate a strong ownership mindset

Responsibilities

• In-Product Writing & UX Content Ownership: Own and evolve the voice and tone across the Relay product. Write, edit, and refine UI copy—including onboarding flows, tooltips, error states, and feature education—to improve clarity and usability
• Customer Understanding & Voice of Customer: Conduct customer interviews and partner with Product Marketing to deeply understand user needs, language, and mental models. Translate insights into clear, intuitive product experiences
• Adoption & Onboarding Optimization: Identify friction points in the user journey and improve onboarding, activation, and feature discovery through clearer, more effective in-product communication
• Product & Design Partnership: Collaborate closely with Product Management and Product Design to shape product experiences early—ensuring language supports user understanding, decision-making, and confidence
• Content Systems & Standards: Build and maintain writing guidelines, patterns, and frameworks that drive consistency and scale as the product grows
• Go-to-Market Alignment: Partner with Product Marketing to align in-product messaging with external positioning, campaigns, and launches—creating a seamless end-to-end customer experience
• Cross-Functional Collaboration: Work across Product, Design, Marketing, Growth, and Data to ensure product communication supports key business goals and customer outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees