Senior Writer Technical

JetBlue Airways Corporation • New York, NY

6d

About The Position

The Senior Writer Technical edits and writes content for the JetBlue manual system and distributes publications to targeted Crewmembers. The Senior Writer publishes all work using Centralized Publications authoring tools and the distribution repository and ensures all publications meet established standards. The Senior Writer leads assigned departmental projects and ensures compliance with regulatory and departmental standards.

Requirements

• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Three (3) years technical writing experience
• Excellent, proven technical and business writing, editing, interpersonal, and communication skills
• Understanding of XML and/or HTML
• Ability to complete tasks with minimal supervision
• Ability to contribute in a team environment and manage several projects simultaneously
• Ability to work effectively with all levels and in diverse environments
• Intermediate Microsoft Office and Adobe Acrobat skills
• Previous content management system experience
• Able to travel overnight (10%)
• Must be able to pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

• Bachelor’s in English or Communications or Advanced Degree in English or Communications
• Five (5) years of technical writing experience
• Experience working in a regulatory environment
• XML and/or HTML proficiency
• Communication design and electronic publishing experience
• Airline industry experience

Responsibilities

• Interviews and establishes relationships with Subject Matter Expert’s (SME) to maintain publication accuracy and currency
• Independently write and edit content for complex technical manuals, notices, and other publications
• Ensures documents are accurate, complete, clear, synchronized with relevant material in other manuals, and compliant with regulatory and departmental standards
• Continually monitors business processes to improve publications
• Leads departmental projects and reports on status on a regular basis using departmental procedures and tools
• Serves as a mentor and coaches other writers
• Other duties as assigned

Benefits

• access to healthcare benefits
• a 401(k) plan and company match
• crewmember stock purchase plan
• short-term and long-term disability coverage
• basic life insurance
• free space available travel on JetBlue

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees