Senior Technical Writer

Visa•Foster City, CA

3d•Hybrid

About The Position

Visa’s Technical Communications Services team is a part of a global community of problem solvers and innovators helping to reshape the future of commerce. Visa operates the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll be part of a team that works on complex distributed systems and tackles massive-scale problems centered on new and existing payment flows, business and data solutions, and B2B value-added services. The Opportunity: We are looking for a versatile, curious, and energetic Senior Technical Writer to join our passionate and dedicated team. We are the backbone for delivering and evolving technical writing solutions at Visa and we thrive on solving complex challenges on a global scale! As a technical writer with TCS, you will be an integral part of a multi-functional team inventing, designing, building, commercializing, and supporting products that reach a truly global customer base. The TCS approach to technical documentation is based on GenAI-powered efficiency, semantically-economical DITA XML, and a passion for user-centered outcomes. You will face big challenges and question the status quo, changing the way payments products are developed at Visa! Come join us and see your efforts shape the digital future of payments.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Advanced proficiency in technical writing skills.
Demonstrated leadership in areas of expertise, both functionally and cross-functionally.
Amazing written communicator.

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
4+ years of experience solving documentation problems using structured authoring approaches.
1+ years of technical documentation creation for software products, preferably APIs and/or SDKs
Demonstrated track record as a self-motivated, life-long learner in the field of technical writing and related technologies.
Experience with API documentation standards (REST, OpenAPI, JSON)
Experience using and enhancing large-scale, enterprise-class content creation, maintenance, and publication solutions.
Experience using GenAI to create documentation.
Experience optimizing content for GenAI consumption.
Expertise with technologies related to technical writing, such as Git, Adobe Experience Manager, DITA, Markdown, Swagger, Redoc, Javadoc, Doxygen, Jekyll, XSL.

Responsibilities

Create and maintain the technical documentation that helps B2B clients and Visa staff understand how to implement and support Visa products.
Support diverse end-user personas, including API developers, business users, SDK developers, mainframe developers, users of UI-based products, and internal staff.
Use and enhance GenAI-powered solutions that drive the efficient creation of high-quality documentation.
Support omni-channel publishing that gets the right content to the right user through the right channel.
Build deep cross-functional partnerships (product managers, Client Services, architects, engineers) to identify and clarify requirements, understand business needs, and deliver required documentation.
Identify systems, architectures, and tools that support the requirements for documenting Visa products.
Passion for learning about the products you document.
Informally mentor others.