Senior Technical Solutions Manager

DeepIntent • New York, NY

7d • Remote

About The Position

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future, aiming to improve patient outcomes through advertising, data science, and real-world clinical data. The company is hiring a Sr Technical Solutions Manager to support its Helix product suite and manage the post-sale technical relationship for analytics and data platforms with agency partners. This role focuses on onboarding, enablement, and ongoing client support to ensure successful adoption and operationalization of DeepIntent’s solutions. The manager will oversee the day-to-day post-sale experience, including client onboarding, training, troubleshooting, and optimization of analytics and data products. They will collaborate cross-functionally with Product, Engineering, and Client Success teams to deliver a seamless client experience and drive long-term value. This position is suited for an individual who thrives in a client-facing, execution-focused environment, combining technical expertise with strong communication and operational rigor. Experience in the healthcare industry is a mandatory requirement.

Requirements

• 6+ years of experience in technical, client-facing roles such as Technical Account Management, Solutions Engineer or Customer Success
• Proven experience owning post-sale relationships, including onboarding, training, and ongoing client support
• Experience in the healthcare industry, with knowledge of HIPAA and data governance
• Proficiency in SQL for data querying, validation, and analysis
• Ability to troubleshoot technical issues and collaborate effectively with Engineering
• Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences
• Highly organized with strong attention to detail and the ability to manage multiple accounts and priorities

Nice To Haves

• Experience working with healthcare datasets (e.g., medical or pharmacy claims) and/or media and advertising data
• Familiarity with pharmaceutical marketing use cases, including measurement and outcomes reporting

Responsibilities

• Own post-sale client communication and day-to-day account management for enterprise pharma and healthcare agency clients
• Lead onboarding and training for analytics and data platform solutions
• Provide hands-on support to clients, ensuring successful setup, adoption, and ongoing usage
• Act as the primary point of contact for client questions, troubleshooting, and issue resolution
• Develop deep product expertise and guide clients on best practices and workflows
• Monitor account health, usage, and performance, proactively identifying areas for improvement
• Maintain accurate account documentation and activity tracking in internal systems
• Partner with Sales, Client Success, Product, and Engineering to ensure a cohesive client experience
• Translate client feedback into actionable insights to improve products and processes
• Identify opportunities for account growth and support renewal conversations with technical expertise
• Contribute to building scalable processes, documentation, and best practices

Benefits

• Competitive base salary
• Performance-based bonus or commission
• Comprehensive medical insurance
• Comprehensive dental insurance
• Comprehensive vision insurance
• 401K match program
• Unlimited PTO policy
• Paid holidays
• Remote friendly culture with flexible work options
• Hybrid-friendly culture with flexible work options
• Career development support
• Advanced education support
• WFH stipends
• Internet stipends
• Professional development reimbursement
• WiFi reimbursement
• Health and wellness allowance
• Flexible PTO
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees