Senior Technical Program Manager

DBA Carta, Inc.•Sandy, UT

38d

About The Position

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Technical Program Manager, you'll work to: Serve as the program lead for strategic technology initiatives across business units including GTM Ops, Finance, Sales, Delivery and Procurement Manage end-to-end program execution, from scoping and requirements gathering to implementation and post-launch support Partner with cross-functional stakeholders-including Engineering, IT, Business Operations, Security, and Compliance-to deliver scalable systems architecture and integrated processes Lead governance, prioritization, and capacity planning processes for Business Systems roadmap Orchestrate cross-functional projects involving the optimization and integration of enterprise applications such as Salesforce (CRM), Finance systems etc Define and track key program metrics, proactively identify risks, and maintain ongoing stakeholder communication Translate business needs into detailed requirements and technical solutions, ensuring alignment between teams and delivery timelines Champion best-in-class tooling, automation, and documentation for processes spanning q, Lead-to-Customer , Quote-to-cash, Case /Knowledge Management and Customer onboarding Provide mentorship and thought leadership to junior SA and Engineers on the team We are seeking a highly driven and experienced Lead Technical Program Manager (TPM) to oversee large-scale programs and cross-functional initiatives within our Business Systems team. In this leadership role, you will be responsible for aligning enterprise systems and technology platforms with key business strategies across Operations, Finance, HR, Legal, Sales, Delivery and other corporate functions. You will drive both the strategic planning and technical execution of complex initiatives while ensuring operational efficiency and scalable growth.

Requirements

7+ years of experience in program management, with a minimum of 3 years in a lead or senior TPM role working with enterprise systems
Deep understanding of core business processes such as Lead-to-Customer , Quote-to-cash, Case /Knowledge Management and Customer onboarding
Familiarity of AI/ML technologies and their applications in enterprise automation (e.g., LLMs, NLP, OCR, intelligent agents)
Proven ability to manage complex cross-functional programs with multiple dependencies and stakeholders
Strong understanding of SaaS, cloud-based tools and enterprise IT infrastructure
Track record of delivering scalable, integrated solutions that drive operational efficiency
Excellent communication, stakeholder management, and organizational skills
Experience with Agile/Scrum, SDLC, and change management methodologies
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; MBA or PMP is a plus

Nice To Haves

Experience in a high-growth, fast-paced technology company
Experience implementing or supporting systems like Salesforce, Workato, Zoura, Conga, or similar tools
Experience integrating AI-driven tools such as OpenAI APIs, Google Vertex AI, Azure AI, or internal MLOps platforms within business systems
Familiarity with security, compliance, and audit processes
Strong analytical, problem-solving, and decision-making abilities

Responsibilities

Serve as the program lead for strategic technology initiatives across business units including GTM Ops, Finance, Sales, Delivery and Procurement
Manage end-to-end program execution, from scoping and requirements gathering to implementation and post-launch support
Partner with cross-functional stakeholders-including Engineering, IT, Business Operations, Security, and Compliance-to deliver scalable systems architecture and integrated processes
Lead governance, prioritization, and capacity planning processes for Business Systems roadmap
Orchestrate cross-functional projects involving the optimization and integration of enterprise applications such as Salesforce (CRM), Finance systems etc
Define and track key program metrics, proactively identify risks, and maintain ongoing stakeholder communication
Translate business needs into detailed requirements and technical solutions, ensuring alignment between teams and delivery timelines
Champion best-in-class tooling, automation, and documentation for processes spanning q, Lead-to-Customer , Quote-to-cash, Case /Knowledge Management and Customer onboarding
Provide mentorship and thought leadership to junior SA and Engineers on the team

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