Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning and building connections. Snowflake’s Customer Experience Engineering Team is expanding! We are looking for Technical Program Managers who like planning and managing support’s customer facing systems that enable Snowflake to provide a world class customer experience. The Senior Technical Program Manager, Best Practices TPM role reports into the Director, Customer Experience Engineering and will own Snowflake’s Landing Zone Accelerator and Proactive Health Check best practices. They collaborate closely with Customer Experience Team (including Solution Engineering, Professional Services) and Product to build and refine guidance, and work with Product Managers for LZA and PHC as a key stakeholder to influence product requirements. They ensure Snowflake customers adopt secure, scalable, well-architected environments by aligning cross-functional teams, enabling the field, and driving continuous improvement.