Senior Technical Program Manager

WEX Inc.•Boston, MA

27d•$128,000 - $170,000

About The Position

A Technical Program Manager is a key partner to the Technology leaders and their Digital leadership counterparts in driving end-to-end outcomes. You will be responsible for driving delivery on key initiatives within and across Technology Departments. As a TPM at WEX, you will be responsible for enabling your teams and partners to plan, de-risk, and execute critical initiatives while reporting on progress, coordinating across technology teams, and ensuring project financial health. About the Team Technical Innovation & Strategic Operations is a dynamic, compact team known for tackling complex challenges with agility and an unwavering commitment to quality and results. We are at the forefront of devising strategic solutions, creating a collaborative space with product owners and development teams to further embed and enhance agile methodologies as a function of our Technology Transformation. For each of our LOBs and horizontals, you will drive technical delivery excellence for work that is prioritized.

Requirements

Education: BS/BA Degree in technical/information science or a related field, or equivalent experience
Experience: 10+ years of relevant experience in technical program management overseeing key projects within a product line.
An ideal candidate has experience in a relevant line of business (mobility, benefits, travel, corporate payments, etc. industries) or internal technology domain (information security, cloud technologies, data and analytics, etc.)
Technical Skills: Deep understanding of the software development lifecycle (SDLC), including hands-on experience with various phases, and ability to work closely with engineering teams to ensure alignment with best practices. Experience in development / basic proficiency in one or more programming languages or scripting languages preferred.
Business acumen and industry awareness in the product line expected.
Demonstrated expertise in at least one Agile methodology (e.g., Scrum), including strong working knowledge of values, roles, rituals, and artifacts, as well as SAFe planning execution. Proficiency in project management tools and software (e.g., Jira, Trello, MS Project).
Leadership and Communication: Proactive leadership, and confidence to drive results. Proven ability to motivate cross-functional teams. Model close partnership, with an emphasis on execution, collaboration, and empowerment. Excellent communication skills, both verbal and written.
Problem-Solving: Ability to anticipate risks and effectively mitigate them. If risks then become issues, solve these complex problems efficiently in partnership with Digital and Technology leadership. Analytical mindset with strong decision-making capabilities.

Nice To Haves

Certifications: Relevant certifications (e.g., PMP, Agile Certified Practitioner).
Experience: Experience in a technology-driven environment and with Agile Lifecycle Management software (e.g., Jira, ADO).

Responsibilities

Technical Fluency: Demonstrate strong technical competency in relevant technologies and systems to effectively communicate with engineering teams, understand technical challenges, and make informed recommendations and escalations
Program Planning/Continuous Planning: Based on Product and Technology leadership direction and priorities, facilitate ongoing planning sessions to adjust priorities and ensure continuous alignment with business goals within and across your portfolio. This will require close cross-functional partnership with technology team leaders, solution architects, and product partners. Ensure alignment of program increments with overall business goals and priorities. Encourage adaptive planning to respond to changing delivery and project requirements.
Program Management: Oversee and manage multiple projects within the portfolio of the Technology leader, ensuring alignment with business objectives. Partner with Product to develop and maintain program schedules, milestones, and deliverables.
Execution Management: In support of the Tech Lead, monitor progress and recommend necessary adjustments to surface risks of program execution to key stakeholders in a targeted and timely way, with the goal of course correction
Stakeholder Management: Engage with stakeholders - Technology, Product, Solution Architecture, among others - at all levels to ensure program engagement, provide updates, and address concerns. Own and drive communication between teams, ensuring transparency and alignment. Provide clear, consistent, and timely information flow and reports out on status.
Risk Management: Identify potential risks and develop and track to completion mitigation strategies in partnership with accountable Tech and Product leaders. Monitor program risks and implement corrective actions as necessary. Escalate to senior leadership as appropriate.
Dependency Management: Identify, document, and manage dependencies across multiple projects, technologies, and teams. Proactively coordinate with stakeholders to ensure that dependencies are clearly understood, tracked, and addressed in a timely manner to minimize risks and avoid delays.
Tooling and Data Hygiene: Accordingly, ensure the use of standard project management tools - Jira, Planview - and maintain high standards of data hygiene to ensure data accuracy, consistency, and integrity. Avoid duplication of administrative effort. As a part of Jira stewardship, support accurate and transparent reporting and on-target capitalization within the organization through reporting and partnership
Delivery and Outcome Tracking: Track program performance against the committed plan and goals. Use data and metrics to drive decision-making and continuous improvement..
Process Improvement: Identify and address areas of process improvements within the Technical Program Management office to ensure seamless end-to-end delivery of critical corporate initiatives.

Benefits

Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

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