Senior Technical Program Manager, Manager Development, Data Center Learning

Amazon • Seattle, WA

1d

About The Position

Are you an accomplished senior program manager inspired by scaling operational
manager capabilities
across AWS’s Data Center Communities?

AWS Data Center Learning's mission is to develop the best data center workforce
on Earth. The
organization is responsible for providing training, certification, and career
development pathways to all new and existing data center employees worldwide.
Our team is constantly looking to optimize the holistic experience and provide
our operations teams with a work-ready workforce.

Our Learning Experience Design team is seeking a Senior Technical Program
Manager, passionate about manager and leadership development programs. As the
owner of the Global Data Center Operations Manager Development program, you'll
refine the vision, define and manage multi-year roadmap and stakeholders, and
continue raising the bar for how key components of the program are delivered
across the AWS Data Center Communities.

This position requires consistent collaboration with Senior Leaders in Data
Center Operations, Safety, Security, Logistics, Planning, Delivery, and other
teams to address their manager development needs. You will partner with Learning
Experience Designers and external agencies to expand the curriculum over time.
You will also collaborate with regional program leads and coordinators to ensure
global reach and consistent delivery.

We are looking for a professional who has demonstrated the ability to establish
and grow programs on a global scale. The ideal candidate will have proven
ability to deliver results and raise the quality bar for manager and leadership
development. You must be able to orchestrate timely delivery of the current
training modules, maintain and develop an internal pool of trainers, and drive
the future development roadmap. The ideal candidate demonstrates ownership of
outcomes, thinks big about scalable solutions,
dives deep into operational challenges, and maintains the highest standards
while moving fast to meet business needs.

As the Senior Technical Program Manager and Program Owner, you will represent
our organization across Data Center Communities. This entails translating
organizational goals into an actionable roadmap and manager development plans.
Your role will require communicating at all levels of organization, working with
senior leaders, building relationships across global time zones and geographies

Requirements

• 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs related to training/learning across cross functional teams, and coordinating release schedules related
• Bachelor's degree or equivalent in a relevant field such as Organizational Development, Industrial/Organizational Psychology, Human Resources Management or Development, business, or similar related discipline
• Experience gathering, building, interpreting, and communicating performance metrics to multiple organizational levels

Nice To Haves

• Bachelor's degree or equivalent in a relevant field such as Organizational Development, Industrial/Organizational Psychology, Human Resources Management or Development, business, or similar related discipline
• Experience in a data center or other critical environment
• Experience executing manager enablement programs
• Coaching or Tool Certifications (Hogan, DiSC, EQi, Leadership Architect, MBTI, OCI, etc.)
• A strong business acumen and budgeting skills
• Superior communication skills, including the ability to effectively manage, influence, negotiate, write narratives and communicate with internal teams to meet operational performance goals

Responsibilities

• Develop and execute strategies and mechanisms to ensure effective development and delivery of manager development programs that scale globally.
• Work with regional leaders to identify and support local manager development needs.
• Track, enhance and establish new metrics to make necessary short- and long-terms adjustments and demonstrate the impact of the program through reports and business reviews.
• Maintain and develop the pool of certified instructors who can deliver training and forecast future needs across different geographies.
• Manage scheduling, budgeting, and program delivery through global and regional program coordinators.
• Partner with Learning Experience Designers to improve and expand training programs.
• Communicate at all levels, including senior leadership across Global Data Center Operations and Data Center Communities.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level