Senior Technical Program Manager, Manager Development, Data Center Learning

Amazon • Seattle, WA

1d

About The Position

Refine the vision, define and manage multi-year roadmap, and scale operational
manager capabilities across AWS’s Data Center Communities.

Key job responsibilities
• Develop and execute strategies and mechanisms to ensure effective development
and delivery of manager development programs that scale globally.
• Work with regional leaders to identify and support local manager development
needs.
• Track, enhance and establish new metrics to make necessary short- and
long-terms adjustments and demonstrate the impact of the program through reports
and business reviews.
• Maintain and develop the pool of certified instructors who can deliver
training and forecast future needs across different geographies.
• Manage scheduling, budgeting, and program delivery through global and regional
program coordinators.
• Partner with Learning Experience Designers to improve and expand training
programs.
• Communicate at all levels, including senior leadership across Global Data
Center Operations and Data Center Communities.

A day in the life
Review global training metrics and coordinate with regional program leads to
ensure delivery of manager development sessions. Connect with senior leaders
from Data Center Operations, Safety, and Security teams to understand their
manager development needs and translate them into delivery roadmap. Partner with
Learning Experience Designers to refine curriculum and write a business review
to demonstrate program impact. Nurture the pool of certified instructors,
organize a train-the-trainer session or forecast future instructor needs. Plan
budgets, stakeholder communications about program enhancements, or collaborate
with external agencies on new training modules.

About the team
Our mission is to develop the best Data Center workforce on Earth. AWS Data
Center Learning Experience Design team creates scalable learning solutions that
enable builders within Data Center Operations to develop the technical
competencies needed to work safely, securely, and effectively. The team designs
learning experiences that span a builder's entire journey: from new-hire
onboarding and safety training to advanced skill development for tenured
employees. Our work directly impacts the safety, availability, and operational
excellence of AWS's global data center infrastructure.

Requirements

• 1+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs related to training/learning across cross functional teams, and coordinating release schedules related
• Bachelor's degree or equivalent in a relevant field such as Organizational Development, Industrial/Organizational Psychology, Human Resources Management or Development, business, or similar related discipline
• Experience gathering, building, interpreting, and communicating performance metrics to multiple organizational levels

Nice To Haves

• Experience in a data center or other critical environment
• Master’s degree or equivalent in a relevant field such as Organizational Development, Industrial/Organizational Psychology, Human Resources Management, Business, or similar discipline
• Experience executing manager enablement programs
• Coaching or Tool Certifications (Hogan, DiSC, EQi, Leadership Architect, MBTI, OCI, etc.)
• A strong business acumen and budgeting skills
• Superior communication skills, including the ability to effectively manage, influence, negotiate, write narratives and communicate with internal teams to meet operational performance goals

Responsibilities

• Develop and execute strategies and mechanisms to ensure effective development and delivery of manager development programs that scale globally.
• Work with regional leaders to identify and support local manager development needs.
• Track, enhance and establish new metrics to make necessary short- and long-terms adjustments and demonstrate the impact of the program through reports and business reviews.
• Maintain and develop the pool of certified instructors who can deliver training and forecast future needs across different geographies.
• Manage scheduling, budgeting, and program delivery through global and regional program coordinators.
• Partner with Learning Experience Designers to improve and expand training programs.
• Communicate at all levels, including senior leadership across Global Data Center Operations and Data Center Communities.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level