Senior Technical Program Manager, Hosting Services

Airbnb

7d • Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Senior Technical Program Manager (TPM) to the Hosting Services team.
Hosting Services focuses on building tools that make hosting on Airbnb easier. This includes building new as well as expanding existing solutions, such as co-host matching and management tools, as well as systems that enhance campaign delivery and host referrals across the platform. The team works across multiple tracks to simplify the hosting experience and unlock growth for both new and existing hosts.
The Difference You Will Make:
We are seeking a Senior TPM who is genuinely excited about leveraging AI to redefine what is possible in this role. You will be the force multiplier that can scale the team’s impact tenfold, automate repetitive workflows, and free up time for strategic thinking and complex problem-solving. The ideal candidate will proactively champion the adoption of AI tools across projects and inspire their teams to embrace these technologies, transforming how we work and ultimately delivering exponentially greater value to our hosts and the broader Airbnb community.
You will play a crucial role in tackling complexity and delivering predictable, consistent, and impactful results. You will be leading complex projects/programs that touch multiple product surfaces, services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges. Success in this role requires a strong sense of ownership, coupled with the ability to think critically and strategically while managing relationships with cross-functional stakeholders.

Requirements

• 7+ years of experience in the software development industry, with at least 5 years as a TPM or relevant experience
• Experience using AI to automate manual processes to improve you and your team’s productivity
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
• Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results
• Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences.
• Familiar with A/B testing, incremental delivery and deployment.
• Ability to ramp up quickly and learn new technologies with minimal lag time.
• Excellent written and oral business communication and people skills, with the ability to influence stakeholders.

Nice To Haves

• Experience developing or working directly on various aspects of large-scale ML/AI platforms.
• Experience with feature development of AI-powered product experiences.
• Experience and passion for building and maintaining products leveraging AI models

Responsibilities

• Develop and manage comprehensive project plans to execute on initiatives, identify key milestones and ensure alignment across stakeholders
• Think both broadly about overall outcomes while using good judgment on where to focus in on details
• Influence the technical direction of projects to meet the stakeholders’ needs while upholding quality. Quickly validate project ideas through iterative development, and pivot as necessary.
• Define and align on success criteria for both short term and long term business goals, regularly assessing risks and opportunities and identifying mitigation strategies.
• Manage effective communication channels to keep a wider range of stakeholders updated on the progress
• Showcase the work in front of senior leaders, clearly communicate trade-offs, risks, and opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees