Senior Technical Program Manager, Customer Identity

Resmed • San Diego, CA

9h

About The Position

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. Let’s talk about the team The Global Technology Solutions (GTS) - Strategy and Delivery Team is a dynamic group of highly motivated and results-driven professionals dedicated to translating Resmed’s strategy into an actionable roadmap. Our mission is to drive Resmed's strategy forward by working across the organization to enable strategic alignment and effective cross-functional program execution, foster innovation and transformation with enterprise-wide practices and also enhance customer experiences with service and UX design. We have ambitious goals and deliver value continuously, thriving on collaboration, agility, and leveraging technology to deliver business solutions. We are continuously learning, seeking opportunities for growth and accountability for outcomes, all while recognizing the value of enjoying our journey together. Let’s talk about the role The primary role of Senior Technical Program Manager is to manage end-to-end cross-functional delivery of software program / projects in the Digital Platform space. Key deliverables include requirements gathering, documentation, scoping, defining goals/deadlines, resource allocation, tracking budget and implementation. Management of projects in accordance with the ResMed Quality Management System. You will partner with teams across the Digital Platform group, whose mission is to increase the speed of innovation through platforms that enable seamless development and management of intelligent digital services. You will drive complex, high-impact initiatives for the Customer Identity pillar, partnering across Platform Engineering and Product teams to deliver secure, scalable identity capabilities, while collaborating with cross-functional teams, stakeholders, and sponsors across multiple geographies. Facilitate project and program-level processes, drive execution, escalate impediments, manage risks and help foster continuous improvement across projects and programs. Define project scope, set schedules, and ensure regular and timely delivery of value to end customers. Address resource constraints, dependencies, and timing challenges while syncing efforts across teams. Collaborate with product managers, engineering managers, program managers, and other stakeholders to ensure alignment with business commitments and sync points across teams. Manage and communicate the implementation of significant changes to planning objectives, schedules, and product configurations to internal and external stakeholders. Provide regular status updates, highlighting accomplishments, plans, and any issues across assigned programs. Perform work in a specialized area requiring a deep understanding of fundamental principles, themes, and concepts. Accept and manage changing priorities and address issues quickly and professionally

Requirements

• Bachelor’s degree in Computer Science or related discipline
• Combination of education and work experience will be considered
• 7+ years of Program Management experience working directly with multiple agile, product and/or platform teams
• Strong understanding of the software development lifecycle
• Experience with agile software development tools such as Jira and Confluence
• Excellent interpersonal, written and oral communication skills
• Outstanding time management and organization skills
• Adept in problem-solving, facilitating decision making and resolving conflict

Nice To Haves

• Project Management Professional (PMP) certification is desirable
• Experience in cloud-native AWS environments, preferably with exposure to identity and access management systems
• Professional Scrum Master (PSM) or Certified ScrumMaster (CSM) certifications are preferred
• Experience working with medical devices or a regulated environment is a plus

Responsibilities

• Manage end-to-end cross-functional delivery of software program / projects in the Digital Platform space.
• Key deliverables include requirements gathering, documentation, scoping, defining goals/deadlines, resource allocation, tracking budget and implementation.
• Management of projects in accordance with the ResMed Quality Management System.
• Partner with teams across the Digital Platform group, whose mission is to increase the speed of innovation through platforms that enable seamless development and management of intelligent digital services.
• Drive complex, high-impact initiatives for the Customer Identity pillar, partnering across Platform Engineering and Product teams to deliver secure, scalable identity capabilities, while collaborating with cross-functional teams, stakeholders, and sponsors across multiple geographies.
• Facilitate project and program-level processes, drive execution, escalate impediments, manage risks and help foster continuous improvement across projects and programs.
• Define project scope, set schedules, and ensure regular and timely delivery of value to end customers.
• Address resource constraints, dependencies, and timing challenges while syncing efforts across teams.
• Collaborate with product managers, engineering managers, program managers, and other stakeholders to ensure alignment with business commitments and sync points across teams.
• Manage and communicate the implementation of significant changes to planning objectives, schedules, and product configurations to internal and external stakeholders.
• Provide regular status updates, highlighting accomplishments, plans, and any issues across assigned programs.
• Perform work in a specialized area requiring a deep understanding of fundamental principles, themes, and concepts.
• Accept and manage changing priorities and address issues quickly and professionally

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
• Employees receive Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees