Senior Technical Account Manager (Remote from US)

Jobgether

4d • Remote

About The Position

This role offers the chance to act as the strategic bridge between business, clients, and technical teams within a high-growth digital advertising environment. As a Senior Technical Account Manager, you will lead complex technical integrations, troubleshoot critical issues, and optimize client performance from onboarding to ongoing operations. You will collaborate across product, engineering, and client teams to ensure seamless implementation of solutions, while developing documentation and internal playbooks to scale operations globally. This position is ideal for someone with a strong technical background, experience in programmatic advertising, and the ability to communicate complex concepts clearly. Your work will directly impact client satisfaction, revenue optimization, and the company’s global technical operations.

Requirements

• 5+ years of experience in Technical Account Management, Solutions Engineering, or a related field.
• Strong background in AdTech, including SSP, DSP, and programmatic advertising partnerships.
• Formal technical education (CS degree, engineering school, or equivalent) with deep web technology knowledge (HTML, CSS, JavaScript).
• Expertise in web performance metrics, including Core Web Vitals (CLS, LCP, FID).
• Familiarity with Consent Management Platforms (CMP) and privacy standards (e.g., TCF v2.2+).
• Bilingual fluency in English and French, both written and spoken.
• Comfortable working in fast-moving, autonomous, and cross-functional environments.
• Strong problem-solving, analytical thinking, and proactive communication skills.

Responsibilities

• Lead end-to-end technical integrations for new clients, ensuring adherence to specifications, timelines, and best practices.
• Provide expert guidance during client meetings, translating complex AdTech requirements into actionable steps.
• Monitor client performance during onboarding, collaborating with internal teams to guarantee immediate ROI and satisfaction.
• Troubleshoot and resolve technical incidents, including configuration errors, display issues, and web performance anomalies.
• Conduct technical audits and feasibility studies to validate solution compatibility and optimize client ecosystems.
• Develop and maintain internal documentation, playbooks, and processes to support global scaling of technical operations.
• Identify workflow inefficiencies and implement process improvements to streamline team operations.

Benefits

• Fully remote work with flexibility to work from home or select urban offices.
• Collaborative, close-knit team culture with a focus on innovation and shared success.
• Vibrant social events and company gatherings to foster community.
• Opportunities for career development, internal mobility, and performance feedback.
• Additional rest days (RTT) to support work-life balance.
• Comprehensive health and pension plans for employees and families.
• Meal benefits via Swile card and partial reimbursement of public transit passes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees