Senior Technical Account Manager
About The Position
Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Voice is the most natural, powerful way to communicate — and we’re building the interfaces to make that a reality. Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context-aware, personalized, and works anywhere you can type, on desktop or phone. Dictation is just our first act. We’re building the interaction layer for your computer — a system that’s capable, understands you, and earns your trust. It will start by writing for you, then move to taking actions, and ultimately anticipate your needs before you ask. We’re a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact. This year, we've grown our revenue 50% month-over-month and with our latest $30M Series A, this is just the beginning. Overview As a Senior Technical Account Manager, you’ll own a high-value book of enterprise customers delivering white-glove onboarding, proactive account management, and strategic partnership. You’ll collaborate across CX, product, and engineering to make sure enterprise customers see Flow’s full impact from day one.
Requirements
- 5–7+ years in enterprise TAM, customer success, or technical support roles
- Proven track record leading pilots or POCs through successful procurement
- Experience managing complex, multi-stakeholder relationships
- Analytical mindset: able to track key customer metrics and design presentations that highlight ROI and overall value
- Extremely organized and process-oriented, with strong attention to detail
- Strong technical acumen and ability to bridge product with customer outcomes
- Exceptional communication, organization, and leadership skills
Responsibilities
- Lead enterprise onboarding and pilot programs with measurable ROI
- Manage a high number of customer accounts in your book of business
- Serve as the technical and strategic advisor for key enterprise relationships
- Partner with engineering to triage and communicate customer-reported issues
- Drive ROI reporting, executive business reviews, and expansion conversations
- Build scalable systems for proactive issue management and communication
- Mentor mid-market TAMs and support engineers on process, tone, and delivery
- Become an expert in the Wispr Flow product
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
