Senior Technical Account Manager I

Demandbase

2d

About The Position

The Senior Technical Account Manager I is an experienced individual contributor responsible for driving technical success for a portfolio of mid-to-large customers. This role operates independently on most accounts, partnering closely with Customer Success Managers to support adoption, integrations, and ongoing technical health.
The ideal candidate is a strong technical practitioner who can manage customer relationships, resolve complex issues, and communicate effectively across technical and business stakeholders, while continuing to deepen platform and domain expertise.

Requirements

• 5-7 years of experience in enterprise B2B SaaS in a technical, customer-facing role.
• Working knowledge of CRM platforms, Marketing automation systems and Salesforce automation and lead management concepts.
• Ability to manage multiple customer environments independently and prioritize effectively.
• Strong problem-solving skills with experience troubleshooting integrations and data flows.
• Clear written and verbal communication skills with both technical and non-technical stakeholders.

Nice To Haves

• Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.

Responsibilities

• Own the technical success of a portfolio of customers, serving as the primary technical point of contact.
• Execute customer-specific technical plans to support onboarding, integrations, and ongoing product adoption.
• Identify and address technical risks, usage gaps, and integration issues, escalating complex problems when needed.
• Lead resolution of customer technical issues by coordinating with Support, Engineering, Product, and Customer Success.
• Partner with Customer Success Managers to remove technical blockers and improve customer outcomes.
• Provide guidance on CRM, marketing automation, and Salesforce-based integrations using established best practices.
• Communicate technical concepts, recommendations, and status updates clearly to customer stakeholders.
• Contribute customer feedback and recurring technical themes to internal teams.

Benefits

• Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level