Technical Account Manager I

Demandbase

2d

About The Position

The Technical Account Manager (TAM) is an early-career, customer-facing technical role focused on supporting customer adoption and technical success for Demandbase’s B2B SaaS platform. This role works closely with senior TAMs, Customer Success Managers, and Support to help customers integrate, configure, and effectively use the platform.
The ideal candidate is technically curious, customer-oriented, and eager to grow into a trusted technical advisor role by learning best practices, product capabilities, and customer environments.

Requirements

• 2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar.
• Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.)
• Basic understanding of SaaS concepts, integrations, and data flows.
• Strong problem-solving skills with the ability to follow documented processes and best practices.
• Clear written and verbal communication skills and a willingness to learn how to engage customers effectively.

Nice To Haves

• Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.

Responsibilities

• Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs.
• Assist with customer onboarding, integrations, and configuration activities following established best practices.
• Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution.
• Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption.
• Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering.
• Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity.
• Communicate technical concepts clearly to customers, with support from more senior team members as needed.
• Build product and domain expertise in CRM, marketing automation, and Demandbase integrations.

Benefits

• Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources.
• We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level