Senior Tax Analyst, Tax Technology Support

DMA - DuCharme, McMillen & Associates, Inc.

1d • Remote

About The Position

The Senior Tax Analyst provides advanced technical expertise and leadership in tax engine configuration, process automation, and reporting within DMA’s Managed Tax Services team. This role leads complex client projects, ensures compliance with multi-state tax regulations, and drives process improvements. Acting as a key liaison between clients and internal teams, the Senior Tax Analyst mentors junior analysts, resolves complex issues, and contributes to strategic initiatives.

Requirements

• Bachelor’s degree in Accounting, Business, Information Systems, or related field required.
• 2-3 year of professional experience; internship or related exposure.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint); strong Excel and data modeling skills required.
• In-depth knowledge of indirect tax lifecycle and exemption certificate processes.
• Hands-on experience with tax engines (Vertex, Avalara, OneSource) and ERP systems (SAP, Oracle, Microsoft Dynamics).
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills; ability to manage client relationships effectively.
• Ability to lead projects and mentor team members in a fast-paced environment.

Responsibilities

• Configure, test, and maintain tax engines (Vertex, Avalara, Thomson Reuters) and ERP systems for client projects.
• Automate tax processes and reporting workflows using data transformation tools and scripting solutions.
• Validate and process client data for accuracy and compliance with tax regulations.
• Work closely with customers to understand their needs, promote customer satisfaction, retention, and success.
• Ensure clients are provided high-quality and timely communications on all service components and deliverables.
• Review and analyze business process inputs, document variables and constraints, define prospective outcomes, and recommend solutions.
• Process and troubleshoot customer workflows using data transformation tools.
• Respond to client inquiries and provide support for tax engine functionality and process issues.
• Collaborate with team members to identify and implement process improvements.
• Create, update, and enhance high-detail Standard Operating Procedures (SOPs).
• Provide break/fix resolution and ongoing tax solution maintenance to optimize efficiency and accuracy.
• Mentor and guide junior analysts; provide training and feedback to enhance team performance.
• Perform other duties as assigned.

Benefits

• Employee-owned company
• Low turnover rates and tenured teams are living proof: 2025 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, mental health, and the overall wellness of our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees