MRIoA-posted 9 days ago
Full-time • Mid Level
Remote • Mountain View, CA
251-500 employees

You play an essential role in managing our servers, network infrastructure, and network applications. You are responsible for aiding with workstation operating system and application deployment and management. Though your job is primarily technical, it is also people-oriented and focused on providing outstanding support to internal customers on various software applications, hardware, and other systems. With your in-depth technical knowledge, strong organizational skills, and attention to detail, you effectively prioritize and manage a wide range of requests. You take necessary directions, and from there you work independently with little or no supervision. You are a team player and contribute to the success of the IT team and the company

  • Support Information Technology Manager and mentor Junior Systems Administrators
  • Provide back up support for IT Help Desk
  • Work closely with the IS and Development teams
  • Create proposals
  • Propose, design, deploy, automate, and test infrastructure, hardware, and software rollouts/enhancements
  • Responsible for disaster recovery work (i.e., backup and restoration plans)
  • Installing, troubleshooting, and supporting Microsoft server and desktop computer operating systems.
  • Must be able to diagnose and resolve software, hardware, virus, and network connectivity issues for desktop, laptop, server, etc. quickly and efficiently
  • Position will be required to update, patch and support Microsoft servers, RDS environments, web applications, and assist security with security appliance patching.
  • Responsible for creating SCCM deployments for OS builds and software installations on desktop and laptop computers.
  • Responsible for reviewing and creating documentation of support procedures.
  • Must be able to learn new applications, analyze the interconnections and support the end user and the server implementation of these applications.
  • Support after-hours availability and access to service (on-call) as requested.
  • Train and provide guidance for System Administrator, Junior System Administrator, & IT Help Desk
  • Complete other duties as requested
  • Strong project management skills
  • Strong processing documentation skills
  • Advanced knowledge of VM (Virtual Machine) server environments running Windows, Linux server platforms
  • 10+ years' experience in desktop and server hardware support
  • 10+ years' experience in desktop and server software support
  • ITIL Foundation Certificate
  • A+, MCSE, CCNA, Network+ Certificate
  • A competitive compensation package.
  • Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.
  • Growth and training opportunities.
  • A team atmosphere with fun events and prizes scheduled throughout the year.
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