Senior Systems Administrator

Geonetric•Cedar Rapids, IA

22h

About The Position

As a Sr. Systems Administrator at Geonetric, you’ll maintain systems administration by creating, implementing, and improving a variety of Geonetric IT systems including, but not limited to, laptops, VPN, Office 365 Suite, and SaaS applications. Working with all Geonetric employees, your proactive approach to monitoring, troubleshooting, and upgrading these systems helps maintain uninterrupted business operations. Working closely with other technical experts, you’ll influence the direction, policies, standards, and best practices of corporate IT.

Requirements

Bachelor’s degree in Computer Science, MIS, Networking or related field or equivalent required
Typically has a minimum of 5 years’ experience
Proficiency in desktop support required
Experience managing and prioritizing help desk ticket queues required
Experience with desktop operating systems, software applications and basic hardware required
Experience administering Active Directory, Entra ID, Office 365 environments, SaaS applications, SSO, and MFA required

Nice To Haves

Experience with server support preferred
Familiarity with Azure Administration preferred

Responsibilities

Provides internal end-to-end user and IT support for laptops, printers, hardware, email, internet, VPN, LAN, applications, and phones.
Provisions, deprovisions, and manages user and computer accounts in hybrid AAD environment.
Owns applications including Office 365 Tenant, Exchange Online, SharePoint Online, Teams Phones, Workfront, and Microsoft Dynamics GP, Entra ID, and SaaS applications.
Owns integration/automation for corporate IT systems.
Manages and supports the configuration and installation of laptop hardware, software, and peripherals.
Manages the IT support ticketing system by monitoring and prioritizing incoming requests, ensuring timely and efficient resolution of technical issues based on severity and business impact.
Purchases, maintains, and retains an inventory of all IT assets, including equipment, hardware, software and SaaS licensing.
Automates updates, software deployments, and vulnerability patching.
Configures and implements new server infrastructure.
Updates and maintains corporate infrastructure.
Manages IT infrastructure including monitoring resources, researching disk space issues, and creating backups.
Completes complex work independently while understanding and anticipating impacts, including to adjacent work.
Serves as a subject matter expert in the discipline, solving unexpected issues, and making decisions.
Manages and defines processes, recommending and executing improvements, efficiencies, and technologies to drive better results.
Develops and executes strategies in collaboration with peers, effectively communicating to stakeholders.
Consistently lives our core values: Own It, Bring It, Push It, Say It, Unite.