Senior Systems Administrator, Service Desk

ANDURIL INDUSTRIES•Lexington, MA

44d•$98,000 - $130,000•Onsite

About The Position

We are looking for a highly motivated individual to join our Enterprise IT Operations team in Lexington, MA. Our team strives for an exceptional end user experience and a culture of excellence and continuous improvement. This position will support key day-to-day processes such as technical support for software and hardware, imaging and configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. This role will be primary support to our Lexington, MA office and surrounding locations.

Requirements

At least 7 years of experience in a senior service desk, system admin, or lead technical role
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Extremely detailed oriented.
Excellent customer service.
Strong analytical and problem-solving skills.
Experience with ticketing systems and managing a ticket queue.
Experience supporting IT systems, networks and related technologies.
Experience with endpoint management tools (SCCM, Jamf, Workspace One, etc.).
Excellent knowledge of PC and Apple hardware.

Nice To Haves

Prior experience using and/or administering JIRA Service Management or similar ITSM tools.
Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).
Experience with Zoom and related video conferencing hardware.
Experience with Okta or other similar IAM tools.
Experience in a Zero Trust / BeyondCorp environment.
Familiarity with Government systems access (CAC).

Responsibilities

Provide primary on-site and remote technical support for software and hardware.
Handle tickets in Jira Service Management system.
Support Video Conferencing for on-site VIP events.
License administration of end user software including but not limited to Adobe, Lucid, etc.
Identify persistent problems and recurring failures for root cause analysis.
Manage and support Windows, Linux and Mac OS.
Understanding and experience with VDI, Azure, AWS, Parallels, Ubuntu, NixOS, and RHEL
Responsible for deploying, recovering, maintaining and tracking of IT hardware.
Assist with on-going operational improvements and enforce changes.
Participate in or lead projects as assigned.
Participate in a weekly on-call rotation.
Travel to our offices in the North East region as needed, specifically the offices in the Greater Boston area.
Identify and document knowledge articles and SOPs for end users and internal IT.

Benefits

Comprehensive medical, dental, and vision plans at little to no cost to you.
We cover full cost of medical insurance premiums for you and your dependents.
We offer an annual contribution toward your private health insurance for you and your dependents.
Anduril covers life and disability insurance for all employees.
Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Annual reimbursement for professional development
Company-funded commuter benefits based on your region.
Available depending on role eligibility.
Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
Pension plan with employer match.
Superannuation plan.