Help Desk & Systems Administrator

FLINN SCIENTIFIC INC•Batavia, IL

1d•$45,000 - $55,000•Onsite

About The Position

We are seeking a Help Desk & System Administrator to support, maintain, and enhance our software, hardware, and network systems. This role requires strong problem-solving skills, attention to detail, and the ability to respond quickly to technical issues. The ideal candidate is resourceful, patient, and comfortable working with a variety of users and cross-functional teams. The primary goal of this role is to ensure our technology infrastructure operates reliably, securely, and efficiently to support daily business operations.

Requirements

Bachelor’s degree or technical school certification required.
1-2 years of professional experience in IT support, help desk, or systems administration preferred.
Prior experience supporting multiple platforms.
Experience with desktop and server hardware
Proficiency with Windows operating systems (Windows 7 & 10; Server 2012 and above)
Experience with Microsoft Office 365
Knowledge of Microsoft server operating systems and VMware virtualization
Proven experience as a System Administrator, Network Administrator, or similar role
Experience with databases, LAN networks, and patch management
Strong problem-solving and analytical skills with a cost-effective mindset
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
Service-oriented, responsive, and able to work with appropriate urgency.
Ability to document system administration activities.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Ability to work independently, track progress, and report status to management.
Team-oriented with a willingness to collaborate and share success.

Responsibilities

Provide front-line technical support to end users for hardware, software, and network issues, including computers, printers, phones, wireless devices, operating systems, applications, and Microsoft 365.
Set up, configure, image, and maintain desktop computers, servers, phones, network devices, and user workstations.
Monitor, acknowledge, document, and resolve IT support requests; determine urgency and escalate issues to the IT Director or external consultants as needed.
Install, configure, and maintain hardware, software, servers, and network systems to ensure reliability, performance, and security.
Manage user accounts, access controls, and security permissions, including Active Directory and Group Policy administration.
Perform and monitor system backups, support disaster recovery planning and execution.
Monitor system performance and troubleshoot issues; perform routine maintenance such as updates, patches, upgrades, antivirus management, and server reboots.
Maintain the security and efficiency of IT infrastructure, including firewalls, antivirus protection, and other security tools.
Support and administer IP telephony and related IT tools and systems.
Create and maintain IT documentation, procedures, knowledge base articles, manuals, and internal policies to support consistent operations and user self-service.
Review, recommend, and implement hardware and software upgrades as needed.
Train staff on new technologies, systems, and tools.
Perform other related duties as assigned to support business operations.