Jr. Systems Administrator/Service Desk Technician

Spathe Systems•Fayetteville, NC

1d•Onsite

About The Position

Spathe is currently searching for a Jr. Systems Administrator/Service Desk Technician to join our team in the Fort Bragg, NC area. Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partner locations in Virginia Beach and Coronado. As a small business with a tight knit family feel, Spathe empowers its employees to solve problems and make decisions. The Jr. Systems Administrator/Service Desk Technician is the primary point of contact for all customers. This person will be responsible for initial troubleshooting, identification, and diagnosis of problems. This person will be required to report issues and keep accurate documentation of process and procedures. This position requires an individual to keep a professional demeanor and helpful attitude at all times.

Requirements

HS/GED and 6 years’ experience
Associates Degree and 4 years’ experience
Bachelor’s Degree and 2 years’ experience
ITSM IAT Level III Certification
Ability to develop new concepts and processes.
Analyze root causes and resolves issues.
Can perform all tasks of Tier 1 and 2 technicians or specialists.
Works individually, actively participates on integrated teams, and may also lead a task, project or team. Able to take or ask for guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations.
Clearance Required: TS/SCI

Responsibilities

Act as the point of contact to support service users and customers reporting issues, requesting information, access and other services
Instant Messaging along with expertise in electronic mail (Outlook), chat, and video teleconferencing
Troubleshoot, identify and diagnose issues and problems
Advise users on appropriate course of action
Escalate unresolved problems to higher level support technician
Records and tracks issues from outset to conclusion via ticketing systems for metrics.
Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution
Thin Client technology and Virtual Desktop Infrastructure
Directory Services/Domain Name Service (DNS)
Basic knowledge of networking /software/hardware and protocols
Active Directory
Public Key Infrastructure (PKI)/Certificate Authority Services
Customer Relationship Management (CRM)