DMI, LLC is seeking a Help Desk Systems Administrator to join us.
Proficient in ITSM modules, including Incident Management, Request Management, Change Management, and Problem Management with strong understanding of IT Asset Management (ITAM) and its integration with ITSM
Experience with ServiceNow platform, including Integration Hub and third-party software integrations and is familiar with platform functions such as integrations, workflows, scripting, and Glide scripting
Experience in data-driven analysis, with experience in creating reports, dashboards, and performance analytics
Familiar with automated test frameworks to enhance system functionality and performance
Experience in user, group, and role management, including configuration and proficiency in configuration, including setting up workflows
Ability to diagnose and resolve technical issues efficiently and have knowledge of best practices for maintaining IT systems
Maintains accurate records of user interactions and resolutions and prepares regular reports on help desk performance
Stays up to date with the latest developments in ITSM tools, platforms, and best practices
Adapts to evolving technical environments and user requirements
Leads other subject matter experts of the IT technology team for specific customers, evaluates design and architecture issues, as well as increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements
New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date.
Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles.
Must be a U.S. Citizen
Virtual visits through health insurance
Pet insurance
Commuter benefits
Discount tickets for movies, travel, and many other items to provide convenience.
Annual performance management
Continuing education
Tuition assistance
Internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education
EAP
Life Insurance
Disability to help provide financial stability for each DMI employee.
Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
Healthcare benefits
Wellness programs
Flu Shots
Biometric screenings, and several other wellness options.