Senior System Operations Support Analyst
About The Position
As a Senior System Operations Support Analyst , you will contribute to critical operations through reporting, compliance coordination, and process improvements that enhance the efficiency and reliability of grid operations. You will also have the opportunity to contribute to projects focused on operational reporting, compliance tracking, and process improvement. Examples include developing and refining dashboards and performance metrics, supporting event review analysis, improving documentation and reporting workflows, assisting with automation of data retrieval, and coordinating compliance-related activities such as COM-002 tracking and EOP/SRP procedure reviews. Projects will often involve collaboration across departments and provide exposure to real-time operations, regulatory requirements, and data-driven decision-making. In one year as our Senior System Operations Support Analyst, you will know you were successful if: You have demonstrated through the ability to independently support operational reporting, compliance documentation, and coordination activities that enhance the effectiveness of the Reliability Coordination function You have built strong working relationships across System Operations, developed a clear understanding of compliance processes and operational workflows, and consistently delivered accurate reports, dashboards, and documentation on schedule You have contributed to process improvements, support event reviews with reliable data analysis, and help maintain a culture of accountability, accuracy, and continuous improvement within the team We are looking for talented, hardworking people who have:
Requirements
- A Bachelor’s degree in Data Science, Technology, Engineering, or a related field (or equivalent technical work experience)
- At least two years of relevant work experience supporting data analysis, reporting, or operational functions
- Strong analytical and problem-solving skills, with the ability to evaluate technical data and make sound recommendations
- Strong written and verbal communication skills with the ability to collaborate effectively across teams and stakeholders
Nice To Haves
- Proficiency with Microsoft Office tools (Excel, Word, Outlook, PowerPoint) with exposure to Power BI, SQL, Python, or similar reporting tools
- Experience with energy markets, grid operations, and regulatory frameworks
- Ability to interpret and apply policies, procedures, and regulatory requirements (NERC/FERC familiarity
Responsibilities
- support operational reporting
- compliance documentation
- coordination activities that enhance the effectiveness of the Reliability Coordination function
- build strong working relationships across System Operations
- develop a clear understanding of compliance processes and operational workflows
- consistently deliver accurate reports, dashboards, and documentation on schedule
- contribute to process improvements
- support event reviews with reliable data analysis
- help maintain a culture of accountability, accuracy, and continuous improvement within the team
Benefits
- 401k
- vacation
- sick and safe time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
