Senior System and Operations Analyst, TPRM

PayPal • Austin, TX

18h • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy by operating a global, two-sided network that connects hundreds of millions of merchants and consumers. The company provides proprietary payment solutions, enabling customers to use their accounts for purchases, payments, transfers, and withdrawals, utilizing various funding sources like bank accounts, PayPal/Venmo balances, credit products, cards, cryptocurrencies, or gift cards. PayPal, Venmo, and Xoom products also facilitate safer fund transfers between friends and family. For merchants, PayPal offers an end-to-end payments solution with authorization, settlement, instant fund access, and tools for customer connection, exchanges, returns, and risk management. The company also supports cross-border shopping and trade by reducing complexity. PayPal's operations are guided by core values of Inclusion, Innovation, Collaboration, and Wellness, ensuring a unified global team focused on customers and community well-being. The Senior System and Operations Analyst will serve as the primary system administrator and analytics lead for PayPal's Third-Party Management (TPM) program tools, supporting the First Line of Defense execution within Source to Pay (S2P). This role requires deep technical expertise in risk tool administration, vendor management, operational reporting, and data analytics.

Requirements

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

• 4+ years of experience in managing risk platforms, system administration, and ongoing enhancements, or equivalent experience within a risk or compliance function, third-party risk management, or business analyst with risk and controls focus
• Hands-on system administration experience with third-party risk or GRC tools (Interos, Certa, Dun & Bradstreet, ServiceNow, Coupa, Ariba/SAP, or similar platforms).
• Familiarity with API integrations, data flows, and system architecture concepts a plus
• Strong understanding of third-party risk frameworks, including inherent risk scoring, due diligence processes, lifecycle management, and ongoing monitoring
• Advanced Excel skills: VLOOKUP, Pivot Tables, formulas, charting, and data manipulation
• PowerBI, SQL, or other advanced reporting skills nice to have
• Excellent analytical, problem-solving, and decision-making abilities with a focus on data integrity and risk-based thinking
• Proven ability to write technical and business requirements
• Experience troubleshooting system issues, managing vendor relationships, and participating in technical or business review forums
• Strong verbal, written, and presentation (PowerPoint) skills with the ability to present technical details to non-technical audiences
• Demonstrated ability to work both independently and collaboratively in a hybrid in-office environment
• Comfortable managing ambiguity, multitasking, and navigating competing priorities under tight deadlines
• Strong organizational skills, attention to detail, and ownership mentality
• Project management experience and ability to lead cross-functional initiatives
• Ariba / SAP experience a plus

Responsibilities

• Oversee the end-to-end process for third-party onboarding, including sourcing activities, supplier registration, risk assessments, purchase orders, invoicing, and contract compliance.
• Act as a primary point of contact for business managers and third parties, providing expert guidance, answering questions, and advising on onboarding, risk assessment, and payment activities.
• Develop comprehensive training materials and Standard Operating Procedures (SOPs), deliver ongoing training, and facilitate change management to enhance process awareness and understanding.
• Collaborate with stakeholders to ensure timely onboarding of third-party vendors and integrate risk activities into the procure-to-pay process.
• Lead the execution of risk assessments, ongoing monitoring, and reassessments of third parties.
• Ensure compliance with policy and regulatory requirements throughout the third-party lifecycle.
• Identify and address issues impacting the third-party management program, providing effective remediation.
• Innovate and improve business processes, user experience, and systems involved in the third-party lifecycle.
• Analyze data to assess inventory health, identify trends, and provide actionable recommendations.
• Lead and mentor team members, fostering creativity and providing direction with a high degree of latitude.

Benefits

• comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.
• flexible, balanced work culture
• holistic approach to benefits
• generous paid time off
• healthcare coverage for you and your family
• resources to create financial security
• support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees