Senior Support Engineer
About The Position
The Senior Support Engineer will be part of the Galileo Technical Operations team. You will be part of a team environment working to continuously improve our production platform. An essential part of the role is to develop a deep understanding of the Galileo systems that support the business deliverables across all platforms. The Senior Support Engineer will be responsible for designing, managing and supporting highly-available distributed systems in AWS, ensuring the reliability of the production environment, enhancing processes to improve efficiencies and implementing effective governance controls.
Requirements
- Bachelor's Degree in Computer Science or related field
- Experience writing Oracle SQL queries
- Team first mentality
- Strong self-starter
- 5+ years AWS Cloud Experience
- Strong Unix/Linux background
- Ability to write scripts using at least one of shell (bash, ksh) or Python
- Experience with Github with knowledge of CI/CD best practices
- Experience with log aggregation tools such as Splunk, Datadog,Coralogix (DataDog strongly preferred)
- Aptitude and drive to run after problems and identify solutions
- Ability to work and communicate well with other teams
Nice To Haves
- Experience working in or orchestrating Kubernetes or Docker is a plus
- Argo or other CI/CD tools experience is a huge plus
- Curiosity to learn new applications and technologies
Responsibilities
- Provide on-call application support on a rotational basis and ensure system availability
- Maintain highly available and scalable services in a highly available production environment.
- Participate in weekly activities and change windows for deployment.
- Monitor systems, capacities and provide technical support for issues that impact or degrade applications
- Perform incident root cause analysis (RCA), and provide recommended solutions to avoid recurrence of issues
- Provide technical support for non-incident related issues to resolve impacts to interfacing customer applications
- Generate ideas for new initiatives and technologies to improve observability
- Perform trend analysis of application logs, system performance management data, et cetera to identify performance issues and drive improvements to ensure optimal performance
- Mentor other engineers, support the technical culture, and help grow the team
- Lead the development and testing of our auto healing systems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
