Senior Support Engineer
About The Position
Step into the heart of K2 Space’s operations where your expertise keeps our teams connected, our systems running, and our missions on track. You’ll be the go-to problem solver for our team ensuring the technology that powers our high-powered satellites works flawlessly every day. You’ll tackle complex challenges, streamline workflows, and implement solutions that scale with the fast pace of our missions. Every ticket you resolve, every system you optimize, and every process you improve directly supports our ability to design, build, and launch satellites that push the boundaries of what’s possible in space technology. This is hands-on high-impact work where your skills enable the extraordinary.
Requirements
- Bachelor's degree in information technology, or a STEM discipline or equivalent 5+ years of professional experience in IT support roles
- Strong demonstrated expertise in desktop support (Windows, macOS, Linux), as well as mobile devices
- Proficient in troubleshooting common enterprise applications (Microsoft 365, Office Suite, email clients, and remote access tools)
- In-depth understanding of network fundamentals, including Zero trust networking, VPNs, TCP/IP, DNS, DHCP, and network troubleshooting
- Knowledge of Microsoft related tooling (e.g., PowerShell, Entra ID)
- Ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment
- Excellent communication skills with a focus on delivering clear and concise technical support and training to end users
Nice To Haves
- Experience with Powershell, Python or Bash
- Experience with Identity & Access management principles
- Experience with IaC tools like Terraform, opentofu or ansible
- Fluency with Linux systems
- Experience in supporting cloud environments such as Azure or AWS
Responsibilities
- Serve as senior support providing expert technical assistance and resolution for hardware, software, and system issues across the organization, with a focus on rapid response and high-quality outcomes
- Act as a primary point of contact for escalated technical issues from IT Service Desk, ensuring timely resolution and documenting solutions in the ticketing system
- Troubleshoot and resolve complex incidents involving end‑user devices, collaboration tools, AV equipment, and peripherals
- Manage and support IT asset lifecycle activities including provisioning, configuration, imaging, deployment, refresh, and secure decommissioning of devices
- Provide desktop and application support both in-person and remotely, delivering a high level of customer service and technical expertise to engineering, production, operations, and business teams
- Facilitate onboarding and offboarding processes, including account creation, access provisioning, and equipment setup to ensure seamless productivity from day one
- Collaborate with our cross‑functional IT teams (infrastructure, networking, security) to identify, coordinate, and implement solutions for recurring issues, process improvements, and technology enhancements
- Participate in IT projects and technology deployments, offering hands‑on support for rollouts, upgrades, and migrations
- Contribute to the development and maintenance of technical documentation, knowledge base articles, and standard operating procedures for support activities
- Ensure compliance with organizational IT policies, security standards, and industry regulations by applying consistent controls and practices during support and system changes
- Mentor and guide junior IT support team members, promoting best practices in troubleshooting, documentation, and customer engagement
Benefits
- Comprehensive benefits package including paid time off, medical/dental/vision coverage, life insurance, paid parental leave, and many other perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
