Senior Support Engineer, Network Ops Center

Provident Bank • Woodbridge, NJ

3d • $77,000 - $110,000

About The Position

We are seeking an experienced Senior Support Engineer, Network Operations Center. The Network Operations Center is responsible for IT infrastructure observability/monitoring and responding to IT service-related issues to expedite resolution and minimize impact to employee and customer experience. The team ensures maximum possible service availability and performance by identifying, categorizing and responding to application, network and system issues working to meet or exceed established Service Level Agreements. This individual has proven experience in a NOC or Network Engineering role with a broad understanding of network operations and IT infrastructure with proficiency in supporting Windows Server, VMware, and Cisco environment.

Requirements

• Bachelor’s degree, vocational training or relevant work experience.
• Minimum of 5 years working as NOC Engineer/Administrator or experience in a similar role.
• Minimum of 10 years’ experience in IT field
• Demonstrated proficient knowledge of IP routing, VLANs, ACLs, SDWAN, MPLS, networking equipment, Citrix, VMware, Windows Server OS, Microsoft Exchange, Microsoft/Office 365.
• Demonstrated experience with using and managing network monitoring and observability tools (LogicMonitor preferred.)
• Demonstrated experience with SCCM/MECM reporting and configuration.
• Demonstrated experience with SQL management, maintenance and stored procedures.
• Experience with service management and incident tracking systems (ServiceNow preferred)
• Experience with Patching and Vulnerability remediation for servers and workstations.
• Knowledge of scripting/automation
• Good problem-solving and analytical skills with strong attention to detail.
• Excellent oral and written communication and collaboration skills.
• Sound ability to analyze issues.
• Capable of multi-tasking and prioritization of workload.
• Available to work assigned shifts that fall within team support hours
• Self-starter, able to work independently and ability to handle critical situations
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
• Network+ certification
• Cisco Certified Network Associate (CCNA) certified
• Microsoft Windows Server 2019/2022 certifications
• VMware Certified Technical Associate certification

Nice To Haves

• Experience with cloud-based computing (Azure or AWS) is a plus.
• Experience with Powershell scripting, a plus.
• Familiarity with VOIP Telephony, Zoom Workplace and/or Zoom telephony is desired.
• Knowledge of network monitoring/observability tool configuration and administration (LogicMonitor preferred).
• LogicMonitor Certified Associate (LMCA)
• LogicMonitor Certified Professional (LMCP) a plus

Responsibilities

• Monitor and track alerts from the core network and system services for outages and performance issues and respond to alerts/incidents in accordance with policies and procedures.
• Experience in handling bridge calls and high priority incident management.
• Accurately and efficiently resolve alerts based on respective procedures.
• Effectively escalate unresolved alerts to the appropriate teams and coordinate efforts to resolve the issue.
• Isolates and identifies root cause of problems for network, servers, and applications in conjunction with the infrastructure teams.
• Experience with vendor management in facilitating the resolution of issues.
• Work to meet or exceed individual and team-based service level targets.
• Help develop reports and dashboards to provide insights into network health and performance.
• Primary lead in ensuring accurate and up-to-date documentation of procedures, and incident response plans by regularly review and update documentation to reflect changes in the environment
• Assist in maintaining documentation including creating and editing support guides, knowledge base articles and runbooks.
• Actively leads, mentors, and motivates team of NOC engineers.
• Install, configure and maintain system/network monitoring applications.
• Coordinate server and workstation enterprise patching as needed.
• Liaison and lead efforts to expand infrastructure observability platform usage with other business units
• Analyze trends and provide recommendations for system/network improvement.
• Provides feedback to team and Management to improve best practices and procedures.
• Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation
• Performs other duties and training as assigned to support the continued success of self, team, department, and Company. Available to work occasionally outside of business hours as required by the needs of the business.

Benefits

• Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan.
• In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance.
• Company sponsored Tuition Disbursement and Loan Repayment programs are also available.
• Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees