Senior Strategy Analyst

Asapp•Mountain View, NY

17h•$114,000 - $137,000•Hybrid

About The Position

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. As a key member of ASAPP's Customer Growth organization, you will partner with Customer Success and Engineering teams to deliver strategic insights and maximize the value that the world's largest brands derive from our platform. Your analysis will directly influence how customers interact with leading brands, while your recommendations will help guide the direction of our evolving AI products. In this role, you will analyze large-scale Generative AI deployments, uncover and communicate strategic opportunities, influence product roadmaps, and craft compelling narratives around performance and impact. The ideal candidate is a compelling storyteller with deep analytical expertise, a strong grasp of customer behavior, and a track record of translating data-driven insights into actionable strategic roadmaps. This role is right for you if you Thrive at the intersection of data analysis and strategic thinking Enjoy turning complex data into clear, actionable business recommendations Excel at storytelling and can communicate insights to both technical and non-technical audiences Have a proven track record of influencing senior stakeholders and product direction Are comfortable working in fast-paced, cross-functional environments Are skilled at uncovering patterns in large, complex datasets Are curious, adaptable, and eager to learn about new technologies and industries

Requirements

Bachelor's degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or related field; or equivalent work experience
3-5 years of experience in consulting, data analytics, strategy, or a similar role
2+ years in client facing experience
Demonstrated experience connecting data analysis to business drivers
Advanced SQL skills, including the ability to write new queries and interpret existing queries
Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
Strong written and verbal communication skills

Nice To Haves

Experience leveraging large language models for analytics purposes
Specific experience analyzing customer behavior and unstructured, conversational data

Responsibilities

Partner with large enterprises to develop roadmaps for their CXP (Customer Experience Platform) deployment strategy
Analyze data from customer service interactions to identify trends and to provide actionable recommendations to maximize value
Translate complex analytical findings into clear, compelling presentations for senior stakeholders
Influence product roadmap by identifying key areas for innovation and improvement
Collaborate with Customer Success Managers to shape account strategy, create forecasts, and quantify impact of technology
Identify creative new ways to analyze data at scale