Senior Strategic Operations and Enablement Manager - Real Estate and Facilities

FERGUSON•Newport News, VA

2d•Remote

About The Position

The Senior Strategic Operations and Enablement Manager is a department-focused role who partners closely with the Real Estate and Facilities Management leadership team to drive alignment, execution, and measurable business impact across Ferguson. This role serves as a central connector across functions – translating strategy into action, enabling leaders to focus on what matters most, and ensuring initiatives scale effectively as Ferguson continues its growth trajectory. Operating at the intersection of strategy, operations, communication, and analytics, this role brings structure to complexity, connects teams to shared priorities, and reinforces the Ferguson Way through disciplined execution, collaboration, and continuous improvement.

Requirements

8-10+ years of experience in operations, strategy, program management, or leadership enablement roles.
Demonstrated success partnering with senior leaders and influencing outcomes without direct authority.
Strong problem-solving skills with experience developing dashboards, tracking critical metrics, and synthesizing insights.
Outstanding ability to convey ideas clearly in writing and speech, including presentations suited for leadership-level audiences.
Proven ability to manage multiple complex initiatives in a fast-paced, growing environment.
Advanced proficiency in PowerPoint and other presentation and document creation software.

Responsibilities

Enterprise Strategy & Leadership Enablement
Act as a strategic partner and extension of leadership, supporting enterprise priorities tied to growth, operational efficiency, and customer impact.
Translate leadership direction into clear, actionable initiatives with defined owners, timelines, and outcomes.
Coordinate strategic planning cycles, roadmap reviews, Leadership Offsites, and executive operating rhythms.
Ensure leadership alignment by tracking decisions, commitments, and follow-through across functions.
Cross-Functional Integration & Operational Excellence
Serve as a central “hub” connecting Real Estate, Design, Project Management, Facilities Management, and Real Estate Operations supporting coordination, timing and clarity across teams while preserving functional ownership and accountability within each service line.
Identify gaps, redundancies, or friction points across workflows and proactively facilitate solutions in partnership with functional leaders to improve speed, clarity and scalability.
Own enterprise documentation standards, shared materials, and knowledge management to support consistency and repeatability.
Anticipate risks and execution challenges, elevating issues with fact-based recommendations.
Value Creation, Metrics & Performance Management
Create and maintain enterprise-level scorecards, rollups and executive-ready reporting that tracks progress against enterprise priorities, financial impact, and operational critical metrics – partnering with functional data and analytics teams across service lines as source-of-truth owners.
Provide concise, leadership-ready insights that support decision-making and resource allocation.
Ensure initiatives deliver measurable value aligned to Ferguson’s financial, operational, and customer objectives.
Synthesize complex information into clear narratives that demonstrate impact and reinforce accountability.
Executive Communication, Engagement & Brand
Lead development of leadership-level presentations, partner updates, and enterprise communications.
Shape a cohesive internal brand and storytelling approach that clearly communicates purpose, progress, and impact.
Plan and implement leadership forums, town halls, and partner engagements that promote alignment, learning, and collaboration.
Ensure consistency of messaging, materials, and visual standards across enterprise initiatives.
Change Management, Stakeholder Engagement, and Quantifiable Impact
Inspire change management efforts by proactively identifying risks, addressing resistance, and enabling adoption across enterprise initiatives.
Design and implement partner engagement strategies that ensure clarity, alignment, and sustained momentum throughout initiative lifecycles.
Act as a strategic bridge between leadership and frontline teams, translating enterprise priorities including critical metrics into clear, actionable plans.
Define, track, and communicate measurable outcomes for RE&F initiatives, including cost savings, cycle time improvements, and resource optimization.
Deliver executive-ready storytelling that synthesizes strategy, data, and results into clear narratives that reinforce accountability and value creation.
Talent Enablement & Continuous Improvement
Champion continuous improvement and operational rigor across ways of working without displacing functional leadership or team ownership.
In partnership with Human Resources, support associate development initiatives, including curated learning paths, internal mobility, and capability-building programs.
Monitor industry and enterprise standards to inform improvements in process, tools, and organizational effectiveness.
Reinforce the Ferguson Way by modeling accountability, collaboration, and a bias toward action.