Senior Strategic Account Manager

Sardine

3d•$150,000 - $180,000•Hybrid

About The Position

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

Requirements

You've 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
5+ years of domain experience in compliance, fintech, or AML/KYC
Your analytical skills are second to none; you excel at number crunching and drawing insights
You are proficient in using business intelligence tools
You're capable of translating complex strategies into actionable processes and outcomes
You're a natural at building relationships and collaborating with others
You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
You've previous customer-facing experience, preferably with a technical product
You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
You constantly think about ways to improve processes
You love making customers more efficient as much as we do!

Responsibilities

Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
Speak knowledgeably and advise on best practices relating to fraud and compliance
Build, monitor, and communicate KPIs to clients.
Provide strategic analysis and critical thinking as we plan long-term expansion.
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

Benefits

Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.