Senior Staff Engineer, Systems/Applications Design
About The Position
Requires in-depth knowledge of Service Delivery Management with experience in leading strategic customer relationships, end-to-end service delivery, cross-functional operations in complex enterprise environments. Can demonstrate success managing escalations, governing SLA/KPI performance, aligning delivery with account teams, business leadership, and driving customer satisfaction. Strong background in incident handling and change management, executive communication, process improvement, Trend analysis and technical service delivery. Lead a multi-functional work group. Acts as the primary contact with the customer or partner. Coordinates with the CX and design teams to create the solutions addressing customer needs and meeting expectations.
Requirements
- In-depth knowledge of Service Delivery Management
- Experience in leading strategic customer relationships, end-to-end service delivery, cross-functional operations in complex enterprise environments.
- Success managing escalations, governing SLA/KPI performance, aligning delivery with account teams, business leadership, and driving customer satisfaction.
- Strong background in incident handling and change management, executive communication, process improvement, Trend analysis and technical service delivery.
- 15 years of relevant industry experience
Responsibilities
- Lead a multi-functional work group.
- Acts as the primary contact with the customer or partner.
- Coordinates with the CX and design teams to create the solutions addressing customer needs and meeting expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
