Senior Specialist, Time Processing

AMN Healthcare•San Diego, CA

16d•$25 - $29•Hybrid

About The Position

The Senior Specialist, Time Processing ensures accurate and timely processing of timecard data for pay and billing across multiple systems. This role is critical in meeting service-level agreements (SLAs), resolving unbilled revenue issues, and supporting all business lines in a high-volume, deadline-driven environment. Location: Dallas or San Diego - Hybrid (2 days/week onsite)

Requirements

Associate’s Degree plus 5–7 years of experience OR High School Diploma/GED plus 7–9 years of experience
Data entry and accuracy in high-volume environments
Customer service experience with strong relationship-building skills

Nice To Haves

Salesforce, ShiftWise, Medefis, Fieldglass, and other VMS platforms | Preferred
Proficient in Excel.
Strong time management and organizational skills
Effective communication and cross-functional collaboration
Problem-solving and adaptability in high-pressure environments
Ability to work independently and escalate when necessary
Team-oriented with a proactive, ‘go-getter’ mindset

Responsibilities

Welcomes new facility clients to establish point-of-contact and facilitate the onboarding process to educate on AMN Business Services processes (billing, payroll, customer support, etc.).
Delivers AMN’s Service to clients and internal customers, to negotiate or discuss complex issues.
Interpret and input timecard data into multiple systems for payroll and billing within strict deadlines.
Monitor and resolve unbilled revenue issues; research discrepancies such as timecard fraud and implement resolutions.
Manage Salesforce cases and participate in implementation and client meetings to ensure smooth onboarding and process alignment.
Communicate daily with facility clients to confirm hours worked and expedite payroll/billing processes, including verbal timecards.
Serve as the first point of escalation for critical business needs and ensure timely resolution of cases with root cause analysis.
Maintain accurate, high-efficiency account management and take ownership of complex client accounts.
Support department through volume management and special projects; assist in training new team members.
Identify and recommend process improvements to enhance customer experience and revenue capture.
Collaborate cross-functionally and maintain strong internal partnerships to meet SLAs and organizational goals.