Senior Global Order Processing Specialist

Rapid Micro Biosystems • Lowell, MA

14h • $66,000 - $88,000

About The Position

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit. Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business. The Sr Global Order Processing Specialist is responsible for owning and continuously improving the worldwide order management process, from receipt through release to fulfillment. This role ensures that orders are accurately entered, validated, and prioritized, and that fulfillment teams have clear instructions to execute shipments efficiently and correctly. Acting as a strategic partner to Sales, Finance, Supply Chain, IT, and Customer Service, this position drives process accuracy, compliance, and continuous improvement, delivering a seamless customer experience while optimizing operational efficiency.

Requirements

• Bachelor’s degree or equivalent experience in Business, Operations, Supply Chain, or related discipline.
• 8–10+ years of experience in order management or customer service operations, preferably in the life sciences or high-tech equipment sector.
• Deep knowledge of ERP and CRM order modules; experience with process automation or system enhancements is strongly preferred.
• Proven capability to handle time-critical or escalated issues with professionalism and poise
• Strong analytical, organizational, and problem-solving skills with a continuous improvement mindset.
• Demonstrated ability to work collaboratively across departments and regions to solve complex operational challenges.
• Excellent written and verbal communication skills; comfortable engaging with senior stakeholders and external partners.
• Flexible, adaptable, and able to manage competing priorities in a fast-paced, global environment.

Responsibilities

• Process Ownership & Optimization Serve as the business process owner for global order management, ensuring accuracy, efficiency, and alignment with customer and business needs.
• Develop, maintain, and enhance Standard Operating Procedures (SOPs) for order processing and related controls.
• Drive continuous improvement initiatives, identifying opportunities to streamline workflows, automate tasks, and enhance data quality.
• Collaborate with IT and cross-functional stakeholders to design, test, and implement improvements to ERP and CRM order management modules, as needed Lead or contribute to process-improvement initiatives whether within order management or in related business areas, applying expertise to optimize efficiency and quality
• Perform other duties as assigned to support global order management objectives.
• Customer & Stakeholder Engagement Act as the primary point of contact for all customer orders.
• Work with customers, Sales, Finance, and Supply Chain to resolve complex or escalated order issues quickly and professionally.
• Review customer contractual terms for compliance with corporate standard terms and facilitate resolution of discrepancies.
• Lead the management of customer and partner information requests, ensuring timely and accurate communication.
• Manage customer consumables complaints, as needed.
• Compliance, Reporting & Analysis Ensure all order transactions comply with company policies, regulatory requirements, and audit standards.
• Monitor, analyze, and report open orders and other key reports and metrics as required.
• Recommend actions to address any gaps.

Benefits

• Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry.
• In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant.
• The base annual salary hiring range for this position is $66,000 - $88,000
• Starting salaries are determined based on skills, experience, budget and other job-related factors.
• More information about our total compensation package will be shared with candidates during the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees